Uniphore Conversation Insights Agent
Uniphore Conversation Insights Agent: A focused analytics platform for natural-language conversation insights and automated quality management. Ranked #21 of 31 in Contact Center Analytics Software by our editors (7.1/10); pricing: Pricing on request; best for teams using natural-language conversation analysis.
At a glance
- Editor score7.1 / 10
- PricingPricing on request
- Best forTeams using natural-language conversation analysis
- Real-time monitoringYes
- Founded2008 · Palo Alto, California, United States
- Facts checked20 Sep 2026
Where it wins
- Ask natural-language questions about customer conversations
- Automate quality evaluations and scoring
- Track topics, sentiment, trends, and compliance metrics
Where it doesn't
- Web-only platform coverage
- Five listed integrations limit ecosystem breadth
- Pricing requires contact sales
Our verdict on Uniphore Conversation Insights Agent
Uniphore Conversation Insights Agent is conversational analytics software for enterprise contact centers. It is designed for CX, quality assurance, operations, and supervisor teams that need structured insight from customer calls and conversations. The platform analyzes interactions to surface call drivers, emerging topics, sentiment, agent-tone patterns, performance gaps, compliance issues, and quality signals. Natural-language questions, extracted conversation facts, summaries, dashboards, and reports support teams that want to examine interaction data without relying only on manual review.
Its standout capability is natural-language conversation analysis. Users can ask questions about customer conversations, discover topics and trends, and review extracted facts from calls. The product also includes customer sentiment and agent-tone analysis, automated quality management and scoring, speech analytics, quality scorecards, and real-time monitoring. Customizable reports and dashboards bring these outputs together, while compliance metrics and performance analysis support operational and supervisory review. Teams prioritizing broad interaction coverage and structured insight may find this feature set well aligned with contact-center analytics work.
Ecosystem fit is more focused than broad: listed integrations include Salesforce Service Cloud, ServiceNow CSM, NICE CXone, Genesys Cloud, and Five9, and the platform is available through the web. Pricing is handled through contact sales, with prospective customers directed to book a demo. Choose Conversation Insights Agent if natural-language analysis, automated scoring, topic discovery, and compliance-oriented reporting are central requirements. Teams seeking wider platform coverage, a larger integration range, or publicly displayed plan pricing should consider alternatives.
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Uniphore Conversation Insights Agent pricing
Uniphore Conversation Insights Agent fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Real-time monitoring | Yes |
| Speech analytics | Yes |
| Sentiment analysis | Yes |
| Quality scorecards | Yes |
| Service-level reporting | Not verified |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, PCI DSS |
| Support | Email, Phone |
| Built for | Enterprise (editorial estimate) |
| Integrations | 5 integrations: Salesforce Service Cloud, ServiceNow CSM, NICE CXone, Genesys Cloud, Five9 |
| Pricing | Pricing on request |
| Website | uniphore.com |
| Facts checked | 20 Sep 2026 |
Uniphore Conversation Insights Agent integrations
Uniphore Conversation Insights Agent lists 5 integrations on its own site.
- Salesforce Service Cloud
- ServiceNow CSM
- NICE CXone
- Genesys Cloud
- Five9
Alternatives to Uniphore Conversation Insights Agent
- CallMiner EurekaA wide-ranging analytics platform for teams analyzing voice and digital interactions at scale.9.4
- Five9 Interaction AnalyticsA broad analytics suite for multilingual voice, email, and chat contact centers.9.3
- Genesys Cloud Quality ManagementA Genesys-centered suite for real-time monitoring, quality scoring and conversation analytics.9.1
See all Uniphore Conversation Insights Agent alternatives →
Also Ranked In
Uniphore Conversation Insights Agent is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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