Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics: A broad conversation analytics suite with a 14-day trial and contact-sales pricing. Ranked #13 of 39 in Call Center Speech Analytics Software by our editors (8.0/10); pricing: Pricing on request · 14-day trial; best for teams wanting a conversation analytics trial.
At a glance
- Editor score8.0 / 10
- PricingPricing on request · 14-day trial
- Best forTeams wanting a conversation analytics trial
- Free planNo
- Founded2012 · Dublin, Ireland
- Facts checked20 Sep 2026
Where it wins
- Analyzes voice, chat, and email interactions with sentiment tracking
- Adds AI auto-scoring, compliance monitoring, and coaching workflows
- Connects with 15 contact center, CRM, and helpdesk platforms
Where it doesn't
- No free plan is offered
- All listed plans require request-a-price pricing
- Live in-call analysis is not verified
Our verdict on Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions across voice, chat, and email for contact centers, quality assurance, customer experience, product, marketing, operations, and leadership teams. Its feature set covers contact-driver tracking, recurring topics, sentiment evolution, Voice of the Customer insights, compliance risk detection, audit trails, agent coaching, and custom dashboards. Teams wanting a trial-based way to assess conversation analytics will find a broad fit, while organizations seeking a free ongoing plan should look elsewhere.
Pricing is handled through request-a-price plans. Foundation provides customizable scorecards, QA workflows, calibration, agent dashboards, advanced reporting, and compliance reporting. Accelerate adds AI Auto Scoring, 500 monthly AI scores, custom BI dashboards, a multilingual UI, in-app coaching, and CCaaS integrations. Elite adds Conversation Analytics, AI voice transcription, 1,000 monthly AI scores, Salesforce and Open API integrations, and single sign-on. A 14-day trial is available, but there is no free plan.
The integration footprint suits teams working across contact center, CRM, helpdesk, and business intelligence systems. Listed connections include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Zendesk, Five9, Talkdesk, and Dixa, alongside other platforms. Custom topic creation uses keyword logic, and AI Auto Scoring applies to voice, chat, and email. Choose Scorebuddy for cross-channel analysis, compliance trails, coaching, and reporting; consider an alternative if live in-call analysis or transparent self-serve pricing is essential.
Your product? Our editors can test Scorebuddy Conversation Analytics in depth and publish a review, labelled as paid · from $149/mo →
Scorebuddy Conversation Analytics pricing
All 3 Scorebuddy Conversation Analytics plans and prices →
Scorebuddy Conversation Analytics fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Live call analysis | Not verified |
| Sentiment analysis | Yes |
| Compliance monitoring | Yes |
| Automatic topic detection | Yes |
| Agent coaching tools | Yes |
| Supported languages | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, SOC 2, SSO/SAML |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 18 integrations: Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone … See all → |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | scorebuddycx.com |
| Facts checked | 20 Sep 2026 |
Scorebuddy Conversation Analytics integrations
Scorebuddy Conversation Analytics lists 18 integrations on its own site.
- Genesys
- Intercom
- Amazon Connect
- Salesforce
- HubSpot
- NICE CXone
- Assembled
- LivePerson
- Kustomer
- Freshdesk
- Zendesk
- Aircall
- Five9
- Talkdesk
- Dixa
- LiveChat
- Open API
- CSV import
See all Scorebuddy Conversation Analytics integrations →
Alternatives to Scorebuddy Conversation Analytics
- NICE Interaction AnalyticsA broad speech and text analytics suite for enterprise contact-center teams.9.3
- Verint Speech AnalyticsA mature voice-only analytics product with strong search, compliance, and GenAI tools.9.1
- OpenText Contact Center AnalyticsA multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.9.0
See all Scorebuddy Conversation Analytics alternatives →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Scorebuddy Conversation Analytics for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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