Best ITSM 365 Alternatives in 2026
The top ITSM 365 alternatives are ServiceNow Service Level Management, Xurrent Service Level Management and SolarWinds Service Desk: 15 IT SLA management software our editors would look at instead of ITSM 365, in our ranking order.
ITSM 365: A service desk with response and resolution targets, working-hour calculations, and escalations. Where it falls short: paid product with no free plan.
Switching from ITSM 365? For most it sla management software buyers the best ITSM 365 alternative is ServiceNow Service Level Management, built for enterprise SLA governance. On a budget, ManageEngine ServiceDesk Plus starts at $13/user/mo. ManageEngine ServiceDesk Plus has a free plan, which ITSM 365 does not.
Why People Look for an ITSM 365 Alternative
- Paid product with no free plan
- The Start tier is described only as a starting tariff
- The 14-day trial requires submitting a request
- No free plan — 2 of the alternatives below have it
Quick Picks by What You Need
- Best overallServiceNow Service Level Management9.3
Enterprise SLA governance
Visit ServiceNow Service Level Management - Lowest priceManageEngine ServiceDesk Plus8.6
Paid plans from $13/user/mo
Visit ManageEngine ServiceDesk Plus - Best free optionManageEngine ServiceDesk Plus8.6
Has a free plan (ITSM 365 has none)
Visit ManageEngine ServiceDesk Plus
All 15 ITSM 365 Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forEnterprise SLA governance
- Better than ITSM 365:
- Editor score 9.3 vs 5.5
A focused enterprise system for governing SLAs, OLAs, contracts, and service performance.
- Business-hour calendars
- Escalation automation
- SLA reporting
9.3/10★★★★★Visit ServiceNow -
Best forComplex customer SLA programs
- Better than ITSM 365:
- Editor score 8.8 vs 5.5
A broad SLA platform for complex IT, enterprise service, and managed-service programs.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
8.8/10★★★★☆Visit Xurrent -
Best forMature IT teams with asset depth
- Better than ITSM 365:
- Editor score 8.7 vs 5.5
A broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.
8.7/10★★★★☆Visit SolarWinds -
Best forBudget-conscious IT service desks
- Better than ITSM 365:
- Free plan
- Editor score 8.6 vs 5.5
A broad ITSM suite with a free plan and low monthly entry price.
8.6/10★★★★☆Visit ManageEngine -
Best forGrowing IT teams wanting a full ITSM suite
- Better than ITSM 365:
- Editor score 8.5 vs 5.5
A broad ITSM suite with SLA management, asset tracking, automation, and mobile access.
8.5/10★★★★☆Visit Freshservice -
Best forEnterprise ITIL and change governance
- Better than ITSM 365:
- Editor score 8.4 vs 5.5
A broad ITIL-aligned platform for governed service management, change, assets, and configuration.
8.4/10★★★★☆Visit OpenText SMAX -
Best forOpen-source IT asset and SLA management
- Better than ITSM 365:
- Free plan
- Editor score 8.3 vs 5.5
A broad open-source ITSM suite with SLA tracking, assets, workflows, and self-hosting.
8.3/10★★★★☆Visit GLPI -
Best forEstablished service desks with mobile needs
- Better than ITSM 365:
- Editor score 8.2 vs 5.5
A broad ITSM platform with SLA management, mobile apps, and tiered pricing.
8.2/10★★★★☆Visit TOPdesk -
Best forLinux-based ticketing and ITIL workflows
- Better than ITSM 365:
- Editor score 8.1 vs 5.5
A Linux-ready ITSM platform combining ticketing, workflows, CMDB, and self-service.
8.1/10★★★★☆Visit OTRS -
Best forMid-market and enterprise IT service teams
- Better than ITSM 365:
- Editor score 8.0 vs 5.5
ITSM workflows, SLA reporting, and asset management for mid-market and enterprise teams.
8.0/10★★★★☆Visit TeamDynamix -
Best forTeams needing detailed SLA targets and escalations
- Better than ITSM 365:
- Editor score 7.9 vs 5.5
Detailed SLA controls and ITSM workflows, with annual plans starting at $76 per agent monthly.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
7.9/10★★★★☆Visit Giva ITSM -
Best forOrganizations needing calendar-aware SLAs
- Better than ITSM 365:
- Editor score 7.8 vs 5.5
A broad ITSM platform for teams managing structured, multi-level service commitments.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
7.8/10★★★★☆Visit Matrix42 -
Best forTeams needing SLA dashboards and configurable workflows
- Better than ITSM 365:
- Editor score 7.7 vs 5.5
SLA dashboards, approvals and mobile workflows, with annual plans starting at $1,499.
7.7/10★★★★☆Visit InvGate -
Best forAI-enabled ITSM teams
- Better than ITSM 365:
- Editor score 7.6 vs 5.5
A broad AI-enabled ITSM suite with strong SLA coverage and a high entry price.
7.6/10★★★★☆Visit SysAid -
Best forMature, broad ITSM environments
- Better than ITSM 365:
- Editor score 7.5 vs 5.5
A wide ITSM platform for mature teams that need SLA control beyond ticketing.
7.5/10★★★★☆Visit Marval MSM
ITSM 365 Alternatives: Common Questions
What is the best alternative to ITSM 365?
ServiceNow Service Level Management: #1 in our IT SLA Management Software ranking, with an editor score of 9.3 out of 10. A focused enterprise system for governing SLAs, OLAs, contracts, and service performance.
Is there a free alternative to ITSM 365?
Yes. ManageEngine ServiceDesk Plus and GLPI have a free plan or a free tier.
What is the cheapest paid alternative to ITSM 365?
Of the alternatives here that publish a price, ManageEngine ServiceDesk Plus starts lowest, at $13/user/mo.
Why do people look for ITSM 365 alternatives?
Paid product with no free plan; The Start tier is described only as a starting tariff; The 14-day trial requires submitting a request.
How do I switch from ITSM 365?
Export your data from ITSM 365 (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel ITSM 365.
How to Switch from ITSM 365
- Export your data from ITSM 365 (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel ITSM 365.
ITSM 365 vs Each Alternative
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 34 | ITSM 365 | No | 5.5 | |
| 1 | ServiceNow Service Level Management | 9.3 | ||
| 2 | Xurrent Service Level Management | 8.8 | ||
| 3 | SolarWinds Service Desk | No | $39/seat/mo | 8.7 |
| 4 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | 8.6 |
| 5 | Freshservice | No | $19/user/mo | 8.5 |
| 6 | OpenText SMAX | No | 8.4 | |
| 7 | GLPI | Yes | €19/user/mo | 8.3 |
| 8 | TOPdesk | No | £51/user/mo | 8.2 |
| 9 | OTRS | No | 8.1 | |
| 10 | TeamDynamix ITSM | No | 8.0 | |
| 11 | Giva ITSM | No | $76/user/mo | 7.9 |
| 12 | Matrix42 IT Service Management | No | 7.8 | |
| 13 | InvGate Service Management | No | $500/user/yr | 7.7 |
| 14 | SysAid | No | $89/user/mo | 7.6 |
| 15 | Marval MSM | 7.5 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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