Best Cerb Alternatives in 2026
The top Cerb alternatives are Front, Hiver and Help Scout: 15 shared inbox software our editors would look at instead of Cerb, in our ranking order.
Cerb: A flexible shared inbox with ticketing, SLA tracking, automation, portals, and AI agents. Where it falls short: community is limited to three concurrency slots.
Switching from Cerb? For most shared inbox software buyers the best Cerb alternative is Front, built for full-service support teams. On a budget, Zoho TeamInbox starts at $0.99/mo, against $40/seat/mo for Cerb. Help Scout has a free plan. Helpwise offers the most shared mailboxes (3).
Why People Look for a Cerb Alternative
- Community is limited to three concurrency slots
- Paid plans start at $40 per seat per month
- Cloud concurrency beyond included capacity costs extra
- Paid from $40/user/mo — Zoho TeamInbox is $0.99/user/mo
Quick Picks by What You Need
- Best overallFront9.4
Full-service support teams
Visit Front - Lowest priceZoho TeamInbox8.8
Paid plans from $0.99/mo
Visit Zoho TeamInbox - Best free optionHelp Scout9.1
Has a free plan
Visit Help Scout - Most shared mailboxesHelpwise8.5
3
Visit Helpwise
All 15 Cerb Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
More options
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Best forFull-service support teams
- Better than Cerb:
- Paid from: $25/user/mo vs $40/user/mo
- Editor score 9.4 vs 7.6
A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
9.4/10★★★★★Visit Front -
Best forTeams needing inbox plus helpdesk tools
- Better than Cerb:
- Paid from: $25/user/mo vs $40/user/mo
- Editor score 9.2 vs 7.6
Hiver combines collaborative email, ticketing and helpdesk features, with a 7-day trial and paid tiers.
9.2/10★★★★★Visit Hiver -
Best forSupport teams wanting a free-to-paid help desk
- Better than Cerb:
- Paid from: $25/user/mo vs $40/user/mo
- Editor score 9.1 vs 7.6
A free-to-paid support platform with strong collaboration, automation, and help-center depth.
9.1/10★★★★★Visit Help Scout -
Best forTeams coordinating support, sales, or agency communications
- Better than Cerb:
- Paid from: $14/user/mo vs $40/user/mo
- Editor score 9.0 vs 7.6
A shared inbox for teams that need collaboration across channels, tasks, and calendars.
9.0/10★★★★☆Visit Missive -
Best forGmail teams needing board-based workflows
- Better than Cerb:
- Paid from: $12/user/mo vs $40/user/mo
- Editor score 8.9 vs 7.6
Drag adds assignments, automation, visual boards and its AI, Varley, to shared inboxes in Gmail.
- Mobile apps
- Collision detection
- Assignment automation
8.9/10★★★★☆Visit Drag -
Best forBudget-conscious teams needing multichannel inboxes
- Better than Cerb:
- Paid from: $0.99/user/mo vs $40/user/mo
- Editor score 8.8 vs 7.6
A low-cost shared inbox with assignments, internal discussions and multichannel messaging.
- Mobile apps
- Collision detection
- Assignment automation
8.8/10★★★★☆Visit Zoho TeamInbox -
Best forGmail teams wanting visual task workflows
- Better than Cerb:
- Paid from: $10/user/mo vs $40/user/mo
- Editor score 8.7 vs 7.6
Sortd adds assignments, team collaboration and visual task boards to Gmail.
- Mobile apps
- Collision detection
- Assignment automation
8.7/10★★★★☆Visit Sortd -
Best forGmail teams prioritizing AI productivity
- Better than Cerb:
- Paid from: $19/user/mo vs $40/user/mo
- Editor score 8.6 vs 7.6
A Gmail-centered shared inbox with AI and workflow tools, priced per user.
8.6/10★★★★☆Visit Gmelius -
Best forSmall teams needing affordable multichannel support
- Better than Cerb:
- Paid from: $12/user/mo vs $40/user/mo
- Editor score 8.5 vs 7.6
An affordable shared inbox with collaboration tools and channels that expand on higher tiers.
- Mobile apps
- Collision detection
- Assignment automation
8.5/10★★★★☆Visit Helpwise -
Best forTeams sharing Gmail and Outlook support
- Better than Cerb:
- Paid from: $29/user/mo vs $40/user/mo
- Editor score 8.4 vs 7.6
A shared inbox for client-facing teams, with AI memory, source-linked answers and reply drafts.
- Collision detection
- Assignment automation
- Internal comments
8.4/10★★★★☆Visit Sektra AI -
Best forTeams handling customer support by email
- Better than Cerb:
- Paid from: $17/user/mo vs $40/user/mo
- Editor score 8.3 vs 7.6
A focused email help desk with flexible routing and portal features for support teams.
8.3/10★★★★☆Visit SupportBee -
Best forGmail teams needing simple ticket workflows
- Better than Cerb:
- Paid from: $14/user/mo vs $40/user/mo
- Editor score 8.2 vs 7.6
Keeping adds assignments, internal notes, and ticket tracking to shared Gmail inboxes.
- Collision detection
- Assignment automation
- Internal comments
8.2/10★★★★☆Visit Keeping -
Best forTeams sharing Gmail and Outlook inboxes
- Better than Cerb:
- Paid from: $29/user/mo vs $40/user/mo
- Editor score 8.1 vs 7.6
Jelly brings Gmail and Outlook team inboxes together with assignment and collaboration tools.
- Collision detection
- Assignment automation
- Internal comments
8.1/10★★★★☆Visit Jelly -
Best forSmall teams managing support through shared email
- Better than Cerb:
- Paid from: $10/user/mo vs $40/user/mo
- Editor score 8.0 vs 7.6
A focused email helpdesk with shared workflows, from $10 per user per month.
- Mobile apps
- Assignment automation
- Internal comments
8.0/10★★★★☆Visit Canary -
Best forSmall teams coordinating customer email in Gmail
- Better than Cerb:
- Paid from: $6/user/mo vs $40/user/mo
- Editor score 7.8 vs 7.6
A focused Gmail collaboration layer with shared inbox tools and clear per-user pricing.
- Mobile apps
- Collision detection
- Assignment automation
7.8/10★★★★☆Visit ShareMail
Cerb Alternatives: Common Questions
What is the best alternative to Cerb?
Front: #1 in our Shared Inbox Software ranking, with an editor score of 9.4 out of 10. A full-service support workspace with shared inboxes, ticketing, and omnichannel tools.
Is there a free alternative to Cerb?
Yes. Help Scout and Zoho TeamInbox have a free plan or a free tier.
What is the cheapest paid alternative to Cerb?
Of the alternatives here that publish a price, Zoho TeamInbox starts lowest, at $0.99/mo.
Why do people look for Cerb alternatives?
Community is limited to three concurrency slots; Paid plans start at $40 per seat per month; Cloud concurrency beyond included capacity costs extra.
Which Cerb alternative has the most shared mailboxes?
Helpwise, with 3.
How do I switch from Cerb?
Export your data from Cerb (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Cerb.
How to Switch from Cerb
- Export your data from Cerb (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Cerb.
Cerb vs Each Alternative
| # | Tool | Free plan | Paid from | Internal comments | Collision detection | Assignment automation | Mail platforms | Score |
|---|---|---|---|---|---|---|---|---|
| 17 | Cerb | Yes | $40/seat/mo | 7.6 | ||||
| 1 | Front | No | $25/seat/mo | 9.4 | ||||
| 2 | Hiver | No | $25/user/mo | 9.2 | ||||
| 3 | Help Scout | Yes | $25/user/mo | 9.1 | ||||
| 4 | Missive | No | $14/user/mo | 9.0 | ||||
| 5 | Drag | No | $12/user/mo | Yes | Yes | Yes | Gmail | 8.9 |
| 6 | Zoho TeamInbox | Yes | $0.99/mo | Yes | Yes | Yes | Standalone | 8.8 |
| 7 | Sortd | No | $10/user/mo | Yes | Yes | Yes | Gmail | 8.7 |
| 8 | Gmelius | No | $19/user/mo | 8.6 | ||||
| 9 | Helpwise | No | $12/user/mo | Yes | Yes | Yes | Gmail and outlook | 8.5 |
| 10 | Sektra AI | No | $29/user/mo | Yes | Yes | Yes | Gmail and outlook | 8.4 |
| 11 | SupportBee | No | $17/seat/mo | 8.3 | ||||
| 12 | Keeping | No | $14/user/mo | Yes | Yes | Yes | Gmail | 8.2 |
| 13 | Jelly | No | $29/mo | Yes | Yes | Yes | Gmail and outlook | 8.1 |
| 14 | Shared Inbox by Canary | No | $10/user/mo | Yes | Yes | Gmail and outlook | 8.0 | |
| 15 | ShareMail | No | $6/user/mo | Yes | Yes | Yes | Gmail | 7.8 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update