Best Agentforce Public Sector (formerly Public Sector Solutions) Alternatives in 2026
The top Agentforce Public Sector (formerly Public Sector Solutions) alternatives are ServiceNow Public Sector Digital Services, Pega Government Platform and Salesforce Public Sector Solutions: 15 public sector CRM software our editors would look at instead of Agentforce Public Sector (formerly Public Sector Solutions), in our ranking order.
Agentforce Public Sector (formerly Public Sector Solutions): A broad public-sector CRM with extensive capabilities, priced for enterprise budgets. Where it falls short: starts at $275 per user per month with annual billing.
Switching from Agentforce Public Sector (formerly Public Sector Solutions)? For most public sector crm software buyers the best Agentforce Public Sector (formerly Public Sector Solutions) alternative is ServiceNow Public Sector Digital Services, built for large governments needing end-to-end service delivery. On a budget, CivicTrack starts at $39/user/mo, against $275/user/mo for Agentforce Public Sector (formerly Public Sector Solutions). Casework has a free plan, which Agentforce Public Sector (formerly Public Sector Solutions) does not.
Why People Look for an Agentforce Public Sector (formerly Public Sector Solutions) Alternative
- Starts at $275 per user per month with annual billing
- Higher editions reach $500, $600, and $700 per user monthly
- Plans require an annual contract and pricing is subject to change
- No free plan — 1 of the alternatives below has it
- Paid from $275/user/mo — CivicTrack is $39/user/mo
Quick Picks by What You Need
- Best overallServiceNow Public Sector Digital Services9.4
Large governments needing end-to-end service delivery
Visit ServiceNow Public Sector Digital Services - Lowest priceCivicTrack8.2
Paid plans from $39/user/mo
Visit CivicTrack - Best free optionCasework8.8
Has a free plan (Agentforce Public Sector (formerly Public Sector Solutions) has none)
Visit Casework
All 15 Agentforce Public Sector (formerly Public Sector Solutions) Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forLarge governments needing end-to-end service delivery
- Better than Agentforce Public Sector (formerly Public Sector Solutions):
- Editor score 9.4 vs 9.3
A wide public-sector CRM for agencies managing complex, cross-department services.
- Stakeholder tracking
- Audit trails
- Case management
9.4/10★★★★★Visit ServiceNow -
Best forComplex government workflows and case programs
A hybrid CRM platform for agencies managing complex cases, programs, and constituent services.
- Audit trails
- Case management
- Constituent records
9.2/10★★★★★Visit Pega -
Best forEnterprise public-sector organizations
A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.
- Stakeholder tracking
- Audit trails
- Case management
9.0/10★★★★☆Visit Salesforce -
Best forGovernments needing integrated case operations
A broad cloud CRM for agencies coordinating cases, records, workflows, and resident services.
- Stakeholder tracking
- Audit trails
- Case management
9.0/10★★★★☆Visit GovXRM -
Best forCouncils needing comprehensive case management
A focused UK council CRM combining casework, constituent records, email and campaigns.
- Stakeholder tracking
- Audit trails
- Case management
8.9/10★★★★☆Visit CaseMate -
Best forCouncils wanting free, multichannel casework
- Better than Agentforce Public Sector (formerly Public Sector Solutions):
- Free plan
A free, multichannel casework platform for councillors, groups, and councils.
- Audit trails
- Case management
- Constituent records
8.8/10★★★★☆Visit Casework -
Best forPublic offices managing correspondence-heavy cases
A focused public-sector CRM for managing multichannel correspondence and casework.
- Audit trails
- Case management
- Constituent records
8.7/10★★★★☆Visit Caseworker.gov -
Best forMature hybrid public-sector CRM deployments
A mature hybrid CRM for public agencies managing constituent requests across departments.
- Audit trails
- Case management
- Constituent records
8.6/10★★★★☆Visit efficy -
Best forGovernments needing portals and service workflows
A cloud CRM for government forms, casework, portals, workflows, and reporting.
- Audit trails
- Case management
8.5/10★★★★☆Visit Granicus -
Best forGovernments connecting CRM with service systems
A government CRM connecting resident requests, workflows, notifications, and service systems.
- Audit trails
- Case management
- Constituent records
8.4/10★★★★☆Visit OpenGov -
Best for311 teams needing outreach and auditability
- Better than Agentforce Public Sector (formerly Public Sector Solutions):
- Paid from: $39/user/mo vs $275/user/mo
A focused public-sector CRM for 311 intake, coordinated casework, and audit-ready outreach.
- Audit trails
- Case management
- Constituent records
8.2/10★★★★☆Visit CivicTrack -
Best forMultijurisdiction 311 programs with mobile teams
A multijurisdiction 311 CRM combining service workflows, GIS, alerts, and mobile access.
- Audit trails
- Case management
- Constituent records
8.1/10★★★★☆Visit Ready311 -
Best forCities focused on resident service requests
A focused cloud CRM for routing, tracking, and communicating about resident service requests.
- Case management
8.0/10★★★★☆Visit SeeClickFix -
Best forGrowing councils needing scalable engagement CRM
A scalable council CRM for tracking, routing, communicating and reporting on citizen interactions.
- Case management
- Constituent records
7.9/10★★★★☆Visit IEG4 -
Best forPolitical organizations managing constituents and offices
A broad political CRM for constituent service, outreach, offices, and party operations.
- Stakeholder tracking
- Audit trails
- Case management
7.7/10★★★★☆Visit Nagrik
Agentforce Public Sector (formerly Public Sector Solutions) Alternatives: Common Questions
What is the best alternative to Agentforce Public Sector (formerly Public Sector Solutions)?
ServiceNow Public Sector Digital Services: #1 in our Public Sector CRM Software ranking, with an editor score of 9.4 out of 10. A wide public-sector CRM for agencies managing complex, cross-department services.
Is there a free alternative to Agentforce Public Sector (formerly Public Sector Solutions)?
Yes. Casework has a free plan or a free tier.
What is the cheapest paid alternative to Agentforce Public Sector (formerly Public Sector Solutions)?
Of the alternatives here that publish a price, CivicTrack starts lowest, at $39/user/mo.
Why do people look for Agentforce Public Sector (formerly Public Sector Solutions) alternatives?
Starts at $275 per user per month with annual billing; Higher editions reach $500, $600, and $700 per user monthly; Plans require an annual contract and pricing is subject to change.
How do I switch from Agentforce Public Sector (formerly Public Sector Solutions)?
Export your data from Agentforce Public Sector (formerly Public Sector Solutions) (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Agentforce Public Sector (formerly Public Sector Solutions).
How to Switch from Agentforce Public Sector (formerly Public Sector Solutions)
- Export your data from Agentforce Public Sector (formerly Public Sector Solutions) (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Agentforce Public Sector (formerly Public Sector Solutions).
Agentforce Public Sector (formerly Public Sector Solutions) vs Each Alternative
| # | Tool | Free plan | Paid from | Case management | Constituent records | Outreach channels | Score |
|---|---|---|---|---|---|---|---|
| 2 | Agentforce Public Sector (formerly Public Sector Solutions) | No | $275/user/mo | Yes | Yes | Multichannel | 9.3 |
| 1 | ServiceNow Public Sector Digital Services | Yes | Yes | Multichannel | 9.4 | ||
| 2 | Pega Government Platform | Yes | Yes | Multichannel | 9.2 | ||
| 3 | Salesforce Public Sector Solutions | No | $275/user/mo | Yes | Yes | Multichannel | 9.0 |
| 4 | GovXRM | Yes | Yes | Multichannel | 9.0 | ||
| 5 | CaseMate | No | £165/user/yr | Yes | Yes | Email_sms | 8.9 |
| 6 | Casework | Yes | £19/user/mo | Yes | Yes | Multichannel | 8.8 |
| 7 | Caseworker.gov | No | £15/user/mo | Yes | Yes | Multichannel | 8.7 |
| 8 | efficy Public Sector CRM | No | Yes | Yes | Multichannel | 8.6 | |
| 9 | Granicus govService | Yes | 8.5 | ||||
| 10 | OpenGov Constituent Relationship Management | Yes | Yes | Email_sms | 8.4 | ||
| 11 | CivicTrack | No | $39/user/mo | Yes | Yes | Email_sms | 8.2 |
| 12 | Ready311 | Yes | Yes | Multichannel | 8.1 | ||
| 13 | SeeClickFix 311 CRM | Yes | Multichannel | 8.0 | |||
| 14 | IEG4 Customer Relationship Management | Yes | Yes | Multichannel | 7.9 | ||
| 15 | Nagrik Political Suite | No | Yes | Yes | Multichannel | 7.7 |
Head-to-Head
- Agentforce Public Sector (formerly Public Sector Solutions) vs ServiceNow Public Sector Digital Services
- Agentforce Public Sector (formerly Public Sector Solutions) vs Pega Government Platform
- Agentforce Public Sector (formerly Public Sector Solutions) vs Salesforce Public Sector Solutions
- Agentforce Public Sector (formerly Public Sector Solutions) vs GovXRM
- Agentforce Public Sector (formerly Public Sector Solutions) vs CaseMate
- Agentforce Public Sector (formerly Public Sector Solutions) vs Casework
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update