SeeClickFix 311 CRM
SeeClickFix 311 CRM: A focused cloud CRM for routing, tracking, and communicating about resident service requests. Ranked #14 of 26 in Public Sector CRM Software by our editors (8.0/10); pricing: Pricing on request; best for cities focused on resident service requests.
At a glance
- Editor score8.0 / 10
- PricingPricing on request
- Best forCities focused on resident service requests
- Case managementYes
- Founded1998 · Manhattan, Kansas, United States
- Facts checked22 Sep 2026
Where it wins
- Automates request routing, assignment, workflows, and due-date management
- Combines duplicate detection, mapping, spatial analysis, and analytics
- Connects with major government asset, GIS, work-order, and CRM systems
Where it doesn't
- Pricing requires contacting sales rather than reviewing published plan tiers
- Its focus is resident service requests rather than broad constituent CRM needs
- Audit features and deeper constituent CRM capabilities are not established
Our verdict on SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud-based resident engagement and service-request management platform for local governments. It centralizes requests from web portals, mobile apps, SMS, agents, and call takers in a shared inbox. Government teams can categorize, route, assign, prioritize, update, merge, export, and resolve requests, while residents receive status updates and can communicate about submissions. The platform is best suited to cities that need a structured 311 operation centered on service requests and resident follow-up.
Its strongest functional area is request operations. Configurable categories and workflows support different service types, while automated routing and assignment help direct work to the appropriate team. Staff can manage status, priority, due dates, and ownership, add internal comments, and collaborate on cases. Duplicate detection and merging help consolidate repeat submissions. Mapping, filtering, spatial request analysis, data exports, and analytics add visibility for teams reviewing demand across locations. These capabilities make the product a good fit for municipalities that want service-request management and geographic insight in one system.
Platform fit is another notable consideration. SeeClickFix 311 CRM supports web, iOS, Android, and API access, with integrations including ArcGIS Workforce, Cityworks, IBM Maximo, Infor Public Sector, Microsoft Dynamics, Oracle Service Cloud, and Tyler Enterprise Asset Management. The published commercial model is contact sales, and the vendor directs prospects to a demo and pricing request rather than public plan tiers. Support includes 24/7 coverage for emergencies, with standard support during stated business hours. Cities should pick it for 311 intake, routing, resident updates, and government-system connectivity; teams seeking a broader constituent CRM or detailed audit controls should evaluate those requirements separately.
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SeeClickFix 311 CRM pricing
SeeClickFix 311 CRM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case management | Yes |
| Constituent records | Not verified |
| Stakeholder tracking | Not verified |
| Outreach channels | Multichannel |
| Deployment options | Cloud |
| Audit trails | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Phone, Tickets, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20+ integrations: CivicPlus Asset Management, ArcGIS Workforce, OpenGov EAM, Cityworks, Brightly Asset Essentials, IBM Maximo … |
| Pricing | Pricing on request |
| Website | seeclickfix.com |
| Facts checked | 22 Sep 2026 |
SeeClickFix 311 CRM integrations
SeeClickFix 311 CRM lists 20+ integrations on its own site — the 19 named here are the ones its pages call out.
- CivicPlus Asset Management
- ArcGIS Workforce
- OpenGov EAM
- Cityworks
- Brightly Asset Essentials
- IBM Maximo
- Infor Public Sector
- Lucity
- PubWorks
- Tyler Enterprise Asset Management
- VUEWorks
- Lagan
- Oracle Service Cloud
- Microsoft Dynamics
- Accela Automation
- TRAKiT
- Tyler Technologies Enterprise Permitting & Licensing
- ArcGIS Online
- Bigbelly
Alternatives to SeeClickFix 311 CRM
- ServiceNow Public Sector Digital ServicesA wide public-sector CRM for agencies managing complex, cross-department services.9.4
- Agentforce Public Sector (formerly Public Sector Solutions)A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.9.3
- Pega Government PlatformA hybrid CRM platform for agencies managing complex cases, programs, and constituent services.9.2
See all SeeClickFix 311 CRM alternatives →
Also Ranked In
SeeClickFix 311 CRM is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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