The Best Public Sector CRM Software in 2026
We researched public sector CRM software from official websites, including pricing pages, plan tables, and product documentation. Products are ranked on their core relationship-management job, value for money, and verified features for constituent records, casework, stakeholder coordination, and government outreach.
Our top picks
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Top ranked
9.4/10A wide public-sector CRM for agencies managing complex, cross-department services.
Pricing on request
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Runner-up
A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.
30-day trial
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Top-ranked free plan
Casework#7 of 268.8/10A free, multichannel casework platform for councillors, groups, and councils.
Free plan
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 26 tools, best first
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Best forLarge governments needing end-to-end service delivery
A wide public-sector CRM for agencies managing complex, cross-department services.
- Stakeholder tracking
- Audit trails
- Case management
9.4/10★★★★★Visit ServiceNow -
Best forEnterprise public-sector organizations
A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.
- Stakeholder tracking
- Audit trails
- Case management
9.3/10★★★★★Visit Salesforce -
Best forComplex government workflows and case programs
A hybrid CRM platform for agencies managing complex cases, programs, and constituent services.
- Audit trails
- Case management
- Constituent records
9.2/10★★★★★Visit Pega -
Best forEnterprise public-sector organizations
A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.
- Stakeholder tracking
- Audit trails
- Case management
9.0/10★★★★☆Visit Salesforce -
Best forGovernments needing integrated case operations
A broad cloud CRM for agencies coordinating cases, records, workflows, and resident services.
- Stakeholder tracking
- Audit trails
- Case management
9.0/10★★★★☆Visit GovXRM -
Best forCouncils needing comprehensive case management
A focused UK council CRM combining casework, constituent records, email and campaigns.
- Stakeholder tracking
- Audit trails
- Case management
8.9/10★★★★☆Visit CaseMate -
Best forCouncils wanting free, multichannel casework
A free, multichannel casework platform for councillors, groups, and councils.
- Audit trails
- Case management
- Constituent records
8.8/10★★★★☆Visit Casework -
Best forPublic offices managing correspondence-heavy cases
A focused public-sector CRM for managing multichannel correspondence and casework.
- Audit trails
- Case management
- Constituent records
8.7/10★★★★☆Visit Caseworker.gov -
Best forMature hybrid public-sector CRM deployments
A mature hybrid CRM for public agencies managing constituent requests across departments.
- Audit trails
- Case management
- Constituent records
8.6/10★★★★☆Visit efficy -
Best forGovernments needing portals and service workflows
A cloud CRM for government forms, casework, portals, workflows, and reporting.
- Audit trails
- Case management
8.5/10★★★★☆Visit Granicus -
Best forGovernments connecting CRM with service systems
A government CRM connecting resident requests, workflows, notifications, and service systems.
- Audit trails
- Case management
- Constituent records
8.4/10★★★★☆Visit OpenGov -
Best for311 teams needing outreach and auditability
A focused public-sector CRM for 311 intake, coordinated casework, and audit-ready outreach.
- Audit trails
- Case management
- Constituent records
8.2/10★★★★☆Visit CivicTrack -
Best forMultijurisdiction 311 programs with mobile teams
A multijurisdiction 311 CRM combining service workflows, GIS, alerts, and mobile access.
- Audit trails
- Case management
- Constituent records
8.1/10★★★★☆Visit Ready311 -
Best forCities focused on resident service requests
A focused cloud CRM for routing, tracking, and communicating about resident service requests.
- Case management
8.0/10★★★★☆Visit SeeClickFix -
Best forGrowing councils needing scalable engagement CRM
A scalable council CRM for tracking, routing, communicating and reporting on citizen interactions.
- Case management
- Constituent records
7.9/10★★★★☆Visit IEG4 -
Best forPolitical organizations managing constituents and offices
A broad political CRM for constituent service, outreach, offices, and party operations.
- Stakeholder tracking
- Audit trails
- Case management
7.7/10★★★★☆Visit Nagrik -
Best forGrant-making agencies needing CRM workflows
A focused government CRM for grant workflows, records, compliance, and reporting.
- Stakeholder tracking
- Constituent records
7.6/10★★★★☆Visit ASAI Engage -
Best forSmall public offices needing affordable outreach CRM
Affordable outreach CRM with casework, constituent records, and Microsoft integrations.
- Case management
- Constituent records
7.5/10★★★★☆Visit Parthenon -
Best forGovernments needing broad operational oversight
A broad cloud suite for governments connecting constituent service with operational oversight.
- Stakeholder tracking
- Case management
- Constituent records
7.4/10★★★★☆Visit HSO -
Best forPublic engagement and consultation programs
A broad engagement CRM for agencies managing consultations, outreach, and public input.
- Stakeholder tracking
- Audit trails
- Constituent records
7.3/10★★★★☆Visit PublicInput -
Best forLegislative offices prioritizing AI-assisted casework
AI-assisted casework and constituent communications for legislative offices.
- Audit trails
- Case management
- Constituent records
7.1/10★★★★☆Visit Revere CRM -
Best forIndividuals needing low-cost basic casework
A low-cost web CRM for basic public-sector casework, with limited breadth and integrations.
- Stakeholder tracking
- Audit trails
- Case management
7.0/10★★★★☆Visit eCasework -
Best forTechnical teams wanting open-source 311 software
A flexible open-source 311 platform for technical teams, not a full constituent CRM.
- Case management
6.9/10★★★☆☆Visit GovFlow -
Best forEstablished offices needing on-premises constituent CRM
A focused, on-premises CRM for constituent records, legislation, outreach, and reporting.
- Stakeholder tracking
- Audit trails
- Constituent records
6.7/10★★★☆☆Visit GroupLink -
Best forStakeholder engagement and project relationship tracking
A focused CRM for tracking stakeholder relationships, engagement, and project communications.
- Stakeholder tracking
- Audit trails
- Constituent records
6.6/10★★★☆☆Visit Open Point -
Best forOrganizations wanting general-purpose CRM breadth
Broad CRM coverage with public-sector relevance centered more on sales than constituent work.
6.5/10★★★☆☆Visit Salesboom
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Case management | Constituent records | Outreach channels | Score |
|---|---|---|---|---|---|---|---|
| 1 | ServiceNow Public Sector Digital Services | Yes | Yes | Multichannel | 9.4 | ||
| 2 | Agentforce Public Sector (formerly Public Sector Solutions) | No | $275/user/mo | Yes | Yes | Multichannel | 9.3 |
| 3 | Pega Government Platform | Yes | Yes | Multichannel | 9.2 | ||
| 4 | Salesforce Public Sector Solutions | No | $275/user/mo | Yes | Yes | Multichannel | 9.0 |
| 5 | GovXRM | Yes | Yes | Multichannel | 9.0 | ||
| 6 | CaseMate | No | £165/user/yr | Yes | Yes | Email_sms | 8.9 |
| 7 | Casework | Yes | £19/user/mo | Yes | Yes | Multichannel | 8.8 |
| 8 | Caseworker.gov | No | £15/user/mo | Yes | Yes | Multichannel | 8.7 |
| 9 | efficy Public Sector CRM | No | Yes | Yes | Multichannel | 8.6 | |
| 10 | Granicus govService | Yes | 8.5 | ||||
| 11 | OpenGov Constituent Relationship Management | Yes | Yes | Email_sms | 8.4 | ||
| 12 | CivicTrack | No | $39/user/mo | Yes | Yes | Email_sms | 8.2 |
| 13 | Ready311 | Yes | Yes | Multichannel | 8.1 | ||
| 14 | SeeClickFix 311 CRM | Yes | Multichannel | 8.0 | |||
| 15 | IEG4 Customer Relationship Management | Yes | Yes | Multichannel | 7.9 | ||
| 16 | Nagrik Political Suite | No | Yes | Yes | Multichannel | 7.7 | |
| 17 | ASAI Engage for Government | Yes | $49/mo | Yes | 7.6 | ||
| 18 | Parthenon | No | $19/mo | Yes | Yes | Multichannel | 7.5 |
| 19 | gov360 | Yes | Yes | 7.4 | |||
| 20 | PublicInput | No | Yes | Multichannel | 7.3 | ||
| 21 | Revere CRM | Yes | Yes | 7.1 | |||
| 22 | eCasework | No | £100/yr | Yes | Yes | 7.0 | |
| 23 | GovFlow | Free | Yes | Multichannel | 6.9 | ||
| 24 | ContactWise CRM Constituent Edition | No | Yes | Multichannel | 6.7 | ||
| 25 | Open Point | Yes | Email_sms | 6.6 | |||
| 26 | Salesboom | No | $200/user/yr | 6.5 |
Head-to-head All 27 comparisons →
- ServiceNow Public Sector Digital Services vs Agentforce Public Sector (formerly Public Sector Solutions)
- ServiceNow Public Sector Digital Services vs Pega Government Platform
- ServiceNow Public Sector Digital Services vs GovXRM
- ServiceNow Public Sector Digital Services vs CaseMate
- ServiceNow Public Sector Digital Services vs Casework
- ServiceNow Public Sector Digital Services vs Caseworker.gov
- Agentforce Public Sector (formerly Public Sector Solutions) vs Pega Government Platform
- Agentforce Public Sector (formerly Public Sector Solutions) vs Salesforce Public Sector Solutions
- Agentforce Public Sector (formerly Public Sector Solutions) vs GovXRM
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How we rank public sector CRM software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update