Open Point

Paid#25 of 26 in Public Sector CRM Software

Open Point: A focused CRM for tracking stakeholder relationships, engagement, and project communications. Ranked #25 of 26 in Public Sector CRM Software by our editors (6.6/10); pricing: Pricing on request; best for stakeholder engagement and project relationship tracking.

6.6/10★★★☆☆Editor score

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At a glance

• Editor score
  6.6 / 10
• Pricing
  Pricing on request
• Best for
  Stakeholder engagement and project relationship tracking
• Facts checked
  22 Sep 2026

• Where it wins

  • Detailed stakeholder profiles with project context and engagement history
  • Email, SMS, tasks, timelines, reporting, and audit history in one platform
  • AI analysis plus Outlook, Mailchimp, ArcGIS, and Mapbox integrations

• Where it doesn't

  • Pricing uses customized quotes rather than published plan prices
  • Focuses on stakeholder engagement rather than explicit case-management workflows
  • Cloud deployment may not fit teams requiring another deployment model

Our verdict on Open Point

Open Point is a cloud platform for community engagement and stakeholder relationship management. It is designed for local and state governments, infrastructure planners, transportation organizations, utilities, energy companies, and resources and mining projects. The product brings stakeholder profiles, project context, relationships, engagement history, interaction timelines, communications, tasks, reporting, and audit history into a shared system. That makes it a strong fit for teams managing long-running projects with many stakeholder relationships and ongoing outreach requirements.

The platform’s strongest area is relationship and engagement tracking. Teams can search and filter stakeholders, projects, interactions, and classifications, while email and SMS communications remain linked to relevant records. Task management supports follow-up activities, and reporting helps organize stakeholder and engagement information. Data import and migration from spreadsheets and legacy systems can support adoption, while the Outlook add-in allows emails to be saved to Open Point. Mailchimp, Campaign Monitor, ArcGIS, and Mapbox integrations extend its fit across outreach and project contexts.

Open Point also adds AI-assisted feedback analysis, theme identification, and sentiment analysis, alongside audit history for changes to stakeholder and project data. These capabilities are useful when engagement programs need structured analysis and a record of changes over time. Pricing follows a contact-sales model with customized quotes, so buyers should expect a sales-led evaluation rather than a public plan comparison. Open Point is a sensible choice for stakeholder engagement, project relationship tracking, and compliance-oriented reporting. Organizations seeking explicit case-management workflows or a different deployment model should consider a product aligned more directly with those requirements.

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Open Point pricing

Open Point fact sheet

Open Point integrations

Open Point lists 5 integrations on its own site.

• Outlook
• Mailchimp
• Campaign Monitor
• ArcGIS
• Mapbox

Alternatives to Open Point

• ServiceNow Public Sector Digital ServicesA wide public-sector CRM for agencies managing complex, cross-department services.9.4
• Agentforce Public Sector (formerly Public Sector Solutions)A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.9.3
• Pega Government PlatformA hybrid CRM platform for agencies managing complex cases, programs, and constituent services.9.2

See all Open Point alternatives →

Featured on iTechGuides

Open Point is listed in our Public Sector CRM Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update