Casework
Casework: A free, multichannel casework platform for councillors, groups, and councils. Ranked #7 of 26 in Public Sector CRM Software by our editors (8.8/10); pricing: Free plan; best for councils wanting free, multichannel casework.
At a glance
- Editor score8.8 / 10
- PricingFree plan
- Best forCouncils wanting free, multichannel casework
- Free planYes
- Paid from£19/user/mo
- Case managementYes
- Facts checked22 Sep 2026
Where it wins
- Free plan includes full casework management and a submission portal
- Supports email, SMS, and WhatsApp notifications
- Adds public tracking, analytics, audit trails, API access, and webhooks
Where it doesn't
- Advanced reporting, analytics, SMS, and attachments require Pro
- Group-wide visibility is limited to the Group plan
- Council-wide licensing costs £99 per month
Our verdict on Casework
Casework is a web-based casework management platform for local councillors, caseworkers, and councils in the United Kingdom. It covers constituent case submission, categorisation, assignment, status tracking, overdue reminders, public case tracking, transparency pages, ward mapping, reports, newsletters, and audit trails. The free plan is aimed at individual councillors and includes full casework management, a basic public profile, an activity log, email notifications, and a case submission portal.
Its plan structure makes the product accessible for smaller teams while adding capacity in clear steps. Pro costs £19 per councillor per month and adds impact statistics, monthly reports and newsletters, analytics dashboards, caseworker seats, SMS notifications, and file attachments. Group also costs £19 per seat per month, with group-wide visibility, group-level analytics, a single bill, and member management. The Council plan costs £99 per month and provides a site licence, committee meeting synchronisation, priority support with an SLA, and dedicated onboarding. These tiers suit buyers who need to expand from individual casework to group or council operations.
Casework’s strongest fit is for organisations that want public accountability alongside internal workflow management. Public tracking and councillor transparency pages can support constituent visibility, while activity timelines and audit trails provide a record of case progress. Multichannel notifications, REST API access, webhooks, data exports, and Microsoft Entra ID support broader operational integration. Buyers seeking only simple private case tracking may not need the public-facing and analytics features, while organisations outside UK local government may find the product’s stated audience less relevant. Councillors can start free; groups and councils should choose paid plans when shared visibility, administration, reporting, or council-wide coverage is required.
Your product? Our editors can test Casework in depth and publish a review, labelled as paid · from $149/mo →
Casework pricing
All 4 Casework plans and prices →
Casework fact sheet
| Free plan | Yes |
|---|---|
| Paid from | £19/user/mo |
| Case management | Yes |
| Constituent records | Yes |
| Stakeholder tracking | Not verified |
| Outreach channels | Multichannel |
| Deployment options | Cloud |
| Audit trails | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: REST API, webhooks, Microsoft Entra ID See all → |
| Pricing | Free plan (source) |
| Website | casework.cloud |
| Facts checked | 22 Sep 2026 |
Casework integrations
Casework lists 3 integrations on its own site.
- REST API
- webhooks
- Microsoft Entra ID
See all Casework integrations →
Alternatives to Casework
- ServiceNow Public Sector Digital ServicesA wide public-sector CRM for agencies managing complex, cross-department services.9.4
- Agentforce Public Sector (formerly Public Sector Solutions)A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.9.3
- Pega Government PlatformA hybrid CRM platform for agencies managing complex cases, programs, and constituent services.9.2
See all Casework alternatives →
Casework vs the competition
- Casework vs ServiceNow Public Sector Digital Services
- Casework vs Agentforce Public Sector (formerly Public Sector Solutions)
- Casework vs Pega Government Platform
- Casework vs Salesforce Public Sector Solutions
- Casework vs GovXRM
- Casework vs CaseMate
Compare Casework with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Casework for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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