CaseMate vs Casework

CaseMate8.9Visit Casework8.8Visit

Higher score CaseMate #6 in Public Sector CRM Software 8.9/10 14-day trial Free trial✓ 4 of 4 features Visit CaseMate

vs

Casework #7 in Public Sector CRM Software 8.8/10 Free plan Free plan✓ 3 of 4 features Visit Casework

• CaseMate fits best

  Councils needing comprehensive case management

• Casework fits best

  Councils wanting free, multichannel casework

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Side by side

Feature	CaseMate 8.9/10 Visit ↗	Casework 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#6 in Public Sector CRM Software	#7 in Public Sector CRM Software
Best for	Councils needing comprehensive case management	Councils wanting free, multichannel casework
Pricing model	Paid	Free plan + paid
Starting price	£165/user/yr	£19/user/mo
Free plan	—	✓ (best)
Free trial	14 days	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email	Docs
Compliance	GDPR	GDPR
Integrations	5 integrations	3 integrations
Built for	Solo, Small business	Small business, Mid-market, Enterprise
Features CaseMate 4/4 · Casework 3/4
Case management	✓	✓
Constituent records	✓	✓
Stakeholder tracking	✓ (best)	Not checked yet
Audit trails	✓	✓
Specs
Outreach channels	Email_sms	Multichannel
Deployment options	Cloud	Cloud
Our review
Pros	Tracks cases, documents, tasks, statuses, priorities and reporting Links constituent profiles with case histories and electoral-register imports Combines email workflows, political casework, CMS and campaign tools	Free plan includes full casework management and a submission portal Supports email, SMS, and WhatsApp notifications Adds public tracking, analytics, audit trails, API access, and webhooks
Cons	No free plan is available Web-only deployment limits platform choice Prices exclude VAT and higher tiers cost more per user	Advanced reporting, analytics, SMS, and attachments require Pro Group-wide visibility is limited to the Group plan Council-wide licensing costs £99 per month
Our verdict	CaseMate is a cloud-based casework and constituent-management platform for UK councillors, individual users and small teams. Its core workspace covers case lifecycle tracking, resident and constituent profiles, contact and organisation… Read the review →	Casework is a web-based casework management platform for local councillors, caseworkers, and councils in the United Kingdom. It covers constituent case submission, categorisation, assignment, status tracking, overdue reminders, public case… Read the review →

Strengths and trade-offs

• CaseMate — where it wins

  • Tracks cases, documents, tasks, statuses, priorities and reporting
  • Links constituent profiles with case histories and electoral-register imports
  • Combines email workflows, political casework, CMS and campaign tools

  Where it doesn't

  • No free plan is available
  • Web-only deployment limits platform choice
  • Prices exclude VAT and higher tiers cost more per user

• Casework — where it wins

  • Free plan includes full casework management and a submission portal
  • Supports email, SMS, and WhatsApp notifications
  • Adds public tracking, analytics, audit trails, API access, and webhooks

  Where it doesn't

  • Advanced reporting, analytics, SMS, and attachments require Pro
  • Group-wide visibility is limited to the Group plan
  • Council-wide licensing costs £99 per month

• CaseMate8.9/10 · 14-day trial

  A focused UK council CRM combining casework, constituent records, email and campaigns.

  Visit CaseMateFull verdict →
• Casework8.8/10 · Free plan

  A free, multichannel casework platform for councillors, groups, and councils.

  Visit CaseworkFull verdict →