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Head-to-head · Public Sector CRM Software

Salesforce Public Sector Solutions vs CaseMate

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Salesforce Public Sector Solutions #4 in Public Sector CRM Software 9.0/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce
CaseMate #6 in Public Sector CRM Software 8.9/10 14-day trial Free trial✓ 4 of 4 features Visit CaseMate

Salesforce Public Sector Solutions leads on 0 checks, CaseMate on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Public Sector Solutions · 9.0/10
  • Free trialboth

Salesforce Public Sector Solutions scores higher on our rubric for public sector crm software: 9.0 against 8.9 out of 10; our editors rank them #4 and #6.

On outreach channels, Salesforce Public Sector Solutions gives you Multichannel where CaseMate offers Email_sms.

Salesforce Public Sector Solutions is the better fit for enterprise public-sector organizations. CaseMate is the better fit for councils needing comprehensive case management.

  • Salesforce Public Sector Solutions fits best

    Enterprise public-sector organizations

  • CaseMate fits best

    Councils needing comprehensive case management

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Public Sector Solutions 9.0/10 Visit ↗ CaseMate 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #4 in Public Sector CRM Software #6 in Public Sector CRM Software
Best for Enterprise public-sector organizations Councils needing comprehensive case management
Pricing model Paid Paid
Starting price $275/user/mo £165/user/yr
Free plan — —
Free trial 30 days 14 days
Free trial length 30 days · no card needed 14 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Phone, Live chat, Docs Email
Integrations 4 integrations 5 integrations
Built for Mid-market, Enterprise Solo, Small business
Features Salesforce Public Sector Solutions 4/4 · CaseMate 4/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking ✓ ✓
Audit trails ✓ ✓
Specs
Outreach channels Multichannel Email_sms
Deployment options Cloud Cloud
Our review
Pros
  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows
  • Tracks cases, documents, tasks, statuses, priorities and reporting
  • Links constituent profiles with case histories and electoral-register imports
  • Combines email workflows, political casework, CMS and campaign tools
Cons
  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change
  • No free plan is available
  • Web-only deployment limits platform choice
  • Prices exclude VAT and higher tiers cost more per user
Our verdict

Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,…

Read the review →

CaseMate is a cloud-based casework and constituent-management platform for UK councillors, individual users and small teams. Its core workspace covers case lifecycle tracking, resident and constituent profiles, contact and organisation…

Read the review →
  1. Salesforce Public Sector SolutionsPublic Sector CRM Software 9.030-day trial
  2. CaseMatePublic Sector CRM Software 8.914-day trial

Strengths and trade-offs

  • Salesforce Public Sector Solutions — where it wins

    • Covers cases, grants, licensing, permitting, inspections, and benefits
    • Combines constituent records, portals, forms, routing, automation, and analytics
    • Offers field operations, asset management, AI, and investigative workflows

    Where it doesn't

    • Starts at $275 per user per month with annual billing
    • Higher editions reach $500, $600, and $700 per user monthly
    • Plans require an annual contract and pricing is subject to change

  • CaseMate — where it wins

    • Tracks cases, documents, tasks, statuses, priorities and reporting
    • Links constituent profiles with case histories and electoral-register imports
    • Combines email workflows, political casework, CMS and campaign tools

    Where it doesn't

    • No free plan is available
    • Web-only deployment limits platform choice
    • Prices exclude VAT and higher tiers cost more per user
  • Salesforce Public Sector Solutions9.0/10 · 30-day trial

    A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

    Visit SalesforceFull verdict →
  • CaseMate8.9/10 · 14-day trial

    A focused UK council CRM combining casework, constituent records, email and campaigns.

    Visit CaseMateFull verdict →

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update