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Head-to-head · Public Sector CRM Software

Salesforce Public Sector Solutions vs Caseworker.gov

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Salesforce Public Sector Solutions #4 in Public Sector CRM Software 9.0/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce
Caseworker.gov #8 in Public Sector CRM Software 8.7/10 Paid ✓ 3 of 4 features Visit Caseworker.gov

Salesforce Public Sector Solutions leads on 0 checks, Caseworker.gov on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Public Sector Solutions · 9.0/10
  • Free trialonly Salesforce Public Sector Solutions
  • Most featuresSalesforce Public Sector Solutions · 4 of 4

Salesforce Public Sector Solutions scores higher on our rubric for public sector crm software: 9.0 against 8.7 out of 10; our editors rank them #4 and #8.

Salesforce Public Sector Solutions is the better fit for enterprise public-sector organizations. Caseworker.gov is the better fit for public offices managing correspondence-heavy cases.

  • Salesforce Public Sector Solutions fits best

    Enterprise public-sector organizations

  • Caseworker.gov fits best

    Public offices managing correspondence-heavy cases

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Public Sector Solutions 9.0/10 Visit ↗ Caseworker.gov 8.7/10 Visit ↗
At a glance
Editor score 9.0 8.7
Ranking #4 in Public Sector CRM Software #8 in Public Sector CRM Software
Best for Enterprise public-sector organizations Public offices managing correspondence-heavy cases
Pricing model Paid Paid
Starting price $275/user/mo £15/user/mo
Free plan — —
Free trial 30 days —
Deployment Cloud Cloud
Platforms Web Web
Support Phone, Live chat, Docs Email, Phone
Integrations 4 integrations 4 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Salesforce Public Sector Solutions 4/4 · Caseworker.gov 3/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking ✓ (best) Not checked yet
Audit trails ✓ ✓
Specs
Outreach channels Multichannel Multichannel
Deployment options Cloud Cloud
Our review
Pros
  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows
  • Captures cases from email, letters, calls, web forms, SMS and Twitter
  • Manages FOI requests and Parliamentary Questions alongside casework
  • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory
Cons
  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change
  • No free plan for smaller teams wanting to trial the product
  • £15 per user monthly price requires annual billing and excludes VAT
  • Web deployment may not suit teams seeking a non-browser platform
Our verdict

Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,…

Read the review →

Caseworker.gov is a cloud-based CRM for councillors, councils, government departments, public bodies and correspondence teams. Its focus is casework and correspondence management, with support for Freedom of Information requests,…

Read the review →
  1. Salesforce Public Sector SolutionsPublic Sector CRM Software 9.030-day trial
  2. Caseworker.govPublic Sector CRM Software 8.7Paid

Strengths and trade-offs

  • Salesforce Public Sector Solutions — where it wins

    • Covers cases, grants, licensing, permitting, inspections, and benefits
    • Combines constituent records, portals, forms, routing, automation, and analytics
    • Offers field operations, asset management, AI, and investigative workflows

    Where it doesn't

    • Starts at $275 per user per month with annual billing
    • Higher editions reach $500, $600, and $700 per user monthly
    • Plans require an annual contract and pricing is subject to change

  • Caseworker.gov — where it wins

    • Captures cases from email, letters, calls, web forms, SMS and Twitter
    • Manages FOI requests and Parliamentary Questions alongside casework
    • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory

    Where it doesn't

    • No free plan for smaller teams wanting to trial the product
    • £15 per user monthly price requires annual billing and excludes VAT
    • Web deployment may not suit teams seeking a non-browser platform

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update