Agentforce Public Sector (formerly Public Sector Solutions) vs Caseworker.gov

Agentforce Public Sector (formerly Public Sector Solutions)9.3Visit Caseworker.gov8.7Visit

Higher score Agentforce Public Sector (formerly Public Sector Solutions) #2 in Public Sector CRM Software 9.3/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce

vs

Caseworker.gov #8 in Public Sector CRM Software 8.7/10 Paid ✓ 3 of 4 features Visit Caseworker.gov

• Agentforce Public Sector (formerly Public Sector Solutions) fits best

  Enterprise public-sector organizations

• Caseworker.gov fits best

  Public offices managing correspondence-heavy cases

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Side by side

Feature	Agentforce Public Sector (formerly Public Sector Solutions) 9.3/10 Visit ↗	Caseworker.gov 8.7/10 Visit ↗
At a glance
Editor score	9.3	8.7
Ranking	#2 in Public Sector CRM Software	#8 in Public Sector CRM Software
Best for	Enterprise public-sector organizations	Public offices managing correspondence-heavy cases
Pricing model	Paid	Paid
Starting price	$275/user/mo	£15/user/mo
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs	Email, Phone
Integrations	7 integrations	4 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Agentforce Public Sector (formerly Public Sector Solutions) 4/4 · Caseworker.gov 3/4
Case management	✓	✓
Constituent records	✓	✓
Stakeholder tracking	✓ (best)	Not checked yet
Audit trails	✓	✓
Specs
Outreach channels	Multichannel	Multichannel
Deployment options	Cloud	Cloud
Our review
Pros	Covers cases, grants, licensing, permitting, inspections, and benefits Combines constituent records, portals, forms, routing, automation, and analytics Offers field operations, asset management, AI, and investigative workflows	Captures cases from email, letters, calls, web forms, SMS and Twitter Manages FOI requests and Parliamentary Questions alongside casework Connects with Office 365, Google Workspace, Lotus Notes and Active Directory
Cons	Starts at $275 per user per month with annual billing Higher editions reach $500, $600, and $700 per user monthly Plans require an annual contract and pricing is subject to change	No free plan for smaller teams wanting to trial the product £15 per user monthly price requires annual billing and excludes VAT Web deployment may not suit teams seeking a non-browser platform
Our verdict	Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,… Read the review →	Caseworker.gov is a cloud-based CRM for councillors, councils, government departments, public bodies and correspondence teams. Its focus is casework and correspondence management, with support for Freedom of Information requests,… Read the review →

Strengths and trade-offs

• Agentforce Public Sector (formerly Public Sector Solutions) — where it wins

  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows

  Where it doesn't

  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change

• Caseworker.gov — where it wins

  • Captures cases from email, letters, calls, web forms, SMS and Twitter
  • Manages FOI requests and Parliamentary Questions alongside casework
  • Connects with Office 365, Google Workspace, Lotus Notes and Active Directory

  Where it doesn't

  • No free plan for smaller teams wanting to trial the product
  • £15 per user monthly price requires annual billing and excludes VAT
  • Web deployment may not suit teams seeking a non-browser platform

• Agentforce Public Sector (formerly Public Sector Solutions)9.3/10 · 30-day trial

  A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

  Visit SalesforceFull verdict →
• Caseworker.gov8.7/10 · Paid

  A focused public-sector CRM for managing multichannel correspondence and casework.

  Visit Caseworker.govFull verdict →