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Head-to-head · Public Sector CRM Software

Agentforce Public Sector (formerly Public Sector Solutions) vs Salesforce Public Sector Solutions

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Agentforce Public Sector (formerly Public Sector Solutions) #2 in Public Sector CRM Software 9.3/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce
Salesforce Public Sector Solutions #4 in Public Sector CRM Software 9.0/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce

Agentforce Public Sector (formerly Public Sector Solutions) leads on 0 checks, Salesforce Public Sector Solutions on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAgentforce Public Sector (formerly Public Sector Solutions) · 9.3/10
  • Free trialboth

Agentforce Public Sector (formerly Public Sector Solutions) scores higher on our rubric for public sector crm software: 9.3 against 9.0 out of 10; our editors rank them #2 and #4.

Agentforce Public Sector (formerly Public Sector Solutions) is the better fit for enterprise public-sector organizations. Salesforce Public Sector Solutions is the better fit for enterprise public-sector organizations.

  • Agentforce Public Sector (formerly Public Sector Solutions) fits best

    Enterprise public-sector organizations

  • Salesforce Public Sector Solutions fits best

    Enterprise public-sector organizations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Agentforce Public Sector (formerly Public Sector Solutions) 9.3/10 Visit ↗ Salesforce Public Sector Solutions 9.0/10 Visit ↗
At a glance
Editor score 9.3 9.0
Ranking #2 in Public Sector CRM Software #4 in Public Sector CRM Software
Best for Enterprise public-sector organizations Enterprise public-sector organizations
Pricing model Paid Paid
Starting price $275/user/mo $275/user/mo
Free plan — —
Free trial 30 days 30 days
Free trial length 30 days · no card needed 30 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Docs Phone, Live chat, Docs
Integrations 7 integrations 4 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Agentforce Public Sector (formerly Public Sector Solutions) 4/4 · Salesforce Public Sector Solutions 4/4
Case management ✓ ✓
Constituent records ✓ ✓
Stakeholder tracking ✓ ✓
Audit trails ✓ ✓
Specs
Outreach channels Multichannel Multichannel
Deployment options Cloud Cloud
Our review
Pros
  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows
  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows
Cons
  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change
  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change
Our verdict

Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,…

Read the review →

Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,…

Read the review →
  1. Agentforce Public Sector (formerly Public Sector Solutions)Public Sector CRM Software 9.330-day trial
  2. Salesforce Public Sector SolutionsPublic Sector CRM Software 9.030-day trial

Strengths and trade-offs

  • Agentforce Public Sector (formerly Public Sector Solutions) — where it wins

    • Covers cases, grants, licensing, permitting, inspections, and benefits
    • Combines constituent records, portals, forms, routing, automation, and analytics
    • Offers field operations, asset management, AI, and investigative workflows

    Where it doesn't

    • Starts at $275 per user per month with annual billing
    • Higher editions reach $500, $600, and $700 per user monthly
    • Plans require an annual contract and pricing is subject to change

  • Salesforce Public Sector Solutions — where it wins

    • Covers cases, grants, licensing, permitting, inspections, and benefits
    • Combines constituent records, portals, forms, routing, automation, and analytics
    • Offers field operations, asset management, AI, and investigative workflows

    Where it doesn't

    • Starts at $275 per user per month with annual billing
    • Higher editions reach $500, $600, and $700 per user monthly
    • Plans require an annual contract and pricing is subject to change
  • Agentforce Public Sector (formerly Public Sector Solutions)9.3/10 · 30-day trial

    A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

    Visit SalesforceFull verdict →
  • Salesforce Public Sector Solutions9.0/10 · 30-day trial

    A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

    Visit SalesforceFull verdict →

More comparisons

All public sector CRM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update