Agentforce Public Sector (formerly Public Sector Solutions) vs Casework

Agentforce Public Sector (formerly Public Sector Solutions)9.3Visit Casework8.8Visit

Higher score Agentforce Public Sector (formerly Public Sector Solutions) #2 in Public Sector CRM Software 9.3/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce

vs

Casework #7 in Public Sector CRM Software 8.8/10 Free plan Free plan✓ 3 of 4 features Visit Casework

• Agentforce Public Sector (formerly Public Sector Solutions) fits best

  Enterprise public-sector organizations

• Casework fits best

  Councils wanting free, multichannel casework

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Side by side

Feature	Agentforce Public Sector (formerly Public Sector Solutions) 9.3/10 Visit ↗	Casework 8.8/10 Visit ↗
At a glance
Editor score	9.3	8.8
Ranking	#2 in Public Sector CRM Software	#7 in Public Sector CRM Software
Best for	Enterprise public-sector organizations	Councils wanting free, multichannel casework
Pricing model	Paid	Free plan + paid
Starting price	$275/user/mo	£19/user/mo
Free plan	—	✓ (best)
Free trial	30 days	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs	Docs
Integrations	7 integrations	3 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Agentforce Public Sector (formerly Public Sector Solutions) 4/4 · Casework 3/4
Case management	✓	✓
Constituent records	✓	✓
Stakeholder tracking	✓ (best)	Not checked yet
Audit trails	✓	✓
Specs
Outreach channels	Multichannel	Multichannel
Deployment options	Cloud	Cloud
Our review
Pros	Covers cases, grants, licensing, permitting, inspections, and benefits Combines constituent records, portals, forms, routing, automation, and analytics Offers field operations, asset management, AI, and investigative workflows	Free plan includes full casework management and a submission portal Supports email, SMS, and WhatsApp notifications Adds public tracking, analytics, audit trails, API access, and webhooks
Cons	Starts at $275 per user per month with annual billing Higher editions reach $500, $600, and $700 per user monthly Plans require an annual contract and pricing is subject to change	Advanced reporting, analytics, SMS, and attachments require Pro Group-wide visibility is limited to the Group plan Council-wide licensing costs £99 per month
Our verdict	Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,… Read the review →	Casework is a web-based casework management platform for local councillors, caseworkers, and councils in the United Kingdom. It covers constituent case submission, categorisation, assignment, status tracking, overdue reminders, public case… Read the review →

Strengths and trade-offs

• Agentforce Public Sector (formerly Public Sector Solutions) — where it wins

  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows

  Where it doesn't

  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change

• Casework — where it wins

  • Free plan includes full casework management and a submission portal
  • Supports email, SMS, and WhatsApp notifications
  • Adds public tracking, analytics, audit trails, API access, and webhooks

  Where it doesn't

  • Advanced reporting, analytics, SMS, and attachments require Pro
  • Group-wide visibility is limited to the Group plan
  • Council-wide licensing costs £99 per month

• Agentforce Public Sector (formerly Public Sector Solutions)9.3/10 · 30-day trial

  A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

  Visit SalesforceFull verdict →
• Casework8.8/10 · Free plan

  A free, multichannel casework platform for councillors, groups, and councils.

  Visit CaseworkFull verdict →