Agentforce Public Sector (formerly Public Sector Solutions) vs CaseMate

Agentforce Public Sector (formerly Public Sector Solutions)9.3Visit CaseMate8.9Visit

Higher score Agentforce Public Sector (formerly Public Sector Solutions) #2 in Public Sector CRM Software 9.3/10 30-day trial Free trial✓ 4 of 4 features Visit Salesforce

vs

CaseMate #6 in Public Sector CRM Software 8.9/10 14-day trial Free trial✓ 4 of 4 features Visit CaseMate

• Agentforce Public Sector (formerly Public Sector Solutions) fits best

  Enterprise public-sector organizations

• CaseMate fits best

  Councils needing comprehensive case management

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Side by side

Feature	Agentforce Public Sector (formerly Public Sector Solutions) 9.3/10 Visit ↗	CaseMate 8.9/10 Visit ↗
At a glance
Editor score	9.3	8.9
Ranking	#2 in Public Sector CRM Software	#6 in Public Sector CRM Software
Best for	Enterprise public-sector organizations	Councils needing comprehensive case management
Pricing model	Paid	Paid
Starting price	$275/user/mo	£165/user/yr
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days · no card needed	14 days · no card needed
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Docs	Email
Integrations	7 integrations	5 integrations
Built for	Mid-market, Enterprise	Solo, Small business
Features Agentforce Public Sector (formerly Public Sector Solutions) 4/4 · CaseMate 4/4
Case management	✓	✓
Constituent records	✓	✓
Stakeholder tracking	✓	✓
Audit trails	✓	✓
Specs
Outreach channels	Multichannel	Email_sms
Deployment options	Cloud	Cloud
Our review
Pros	Covers cases, grants, licensing, permitting, inspections, and benefits Combines constituent records, portals, forms, routing, automation, and analytics Offers field operations, asset management, AI, and investigative workflows	Tracks cases, documents, tasks, statuses, priorities and reporting Links constituent profiles with case histories and electoral-register imports Combines email workflows, political casework, CMS and campaign tools
Cons	Starts at $275 per user per month with annual billing Higher editions reach $500, $600, and $700 per user monthly Plans require an annual contract and pricing is subject to change	No free plan is available Web-only deployment limits platform choice Prices exclude VAT and higher tiers cost more per user
Our verdict	Salesforce Public Sector Solutions is a cloud CRM platform for government agencies managing constituent services and public-sector programs. It brings together case management, constituent records, digital forms, guided applications,… Read the review →	CaseMate is a cloud-based casework and constituent-management platform for UK councillors, individual users and small teams. Its core workspace covers case lifecycle tracking, resident and constituent profiles, contact and organisation… Read the review →

Strengths and trade-offs

• Agentforce Public Sector (formerly Public Sector Solutions) — where it wins

  • Covers cases, grants, licensing, permitting, inspections, and benefits
  • Combines constituent records, portals, forms, routing, automation, and analytics
  • Offers field operations, asset management, AI, and investigative workflows

  Where it doesn't

  • Starts at $275 per user per month with annual billing
  • Higher editions reach $500, $600, and $700 per user monthly
  • Plans require an annual contract and pricing is subject to change

• CaseMate — where it wins

  • Tracks cases, documents, tasks, statuses, priorities and reporting
  • Links constituent profiles with case histories and electoral-register imports
  • Combines email workflows, political casework, CMS and campaign tools

  Where it doesn't

  • No free plan is available
  • Web-only deployment limits platform choice
  • Prices exclude VAT and higher tiers cost more per user

• Agentforce Public Sector (formerly Public Sector Solutions)9.3/10 · 30-day trial

  A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.

  Visit SalesforceFull verdict →
• CaseMate8.9/10 · 14-day trial

  A focused UK council CRM combining casework, constituent records, email and campaigns.

  Visit CaseMateFull verdict →