Casework review
A free, multichannel casework platform for councillors, groups, and councils.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Casework is a web-based casework management platform for local councillors, caseworkers, and councils in the United Kingdom. It covers constituent case submission, categorisation, assignment, status tracking, overdue reminders, public case tracking, transparency pages, ward mapping, reports, newsletters, and audit trails. The free plan is aimed at individual councillors and includes full casework management, a basic public profile, an activity log, email notifications, and a case submission portal.
Its plan structure makes the product accessible for smaller teams while adding capacity in clear steps. Pro costs £19 per councillor per month and adds impact statistics, monthly reports and newsletters, analytics dashboards, caseworker seats, SMS notifications, and file attachments. Group also costs £19 per seat per month, with group-wide visibility, group-level analytics, a single bill, and member management. The Council plan costs £99 per month and provides a site licence, committee meeting synchronisation, priority support with an SLA, and dedicated onboarding. These tiers suit buyers who need to expand from individual casework to group or council operations.
Casework’s strongest fit is for organisations that want public accountability alongside internal workflow management. Public tracking and councillor transparency pages can support constituent visibility, while activity timelines and audit trails provide a record of case progress. Multichannel notifications, REST API access, webhooks, data exports, and Microsoft Entra ID support broader operational integration. Buyers seeking only simple private case tracking may not need the public-facing and analytics features, while organisations outside UK local government may find the product’s stated audience less relevant. Councillors can start free; groups and councils should choose paid plans when shared visibility, administration, reporting, or council-wide coverage is required.
Casework pros and cons
- Where it wins
- Free plan includes full casework management and a submission portal
- Supports email, SMS, and WhatsApp notifications
- Adds public tracking, analytics, audit trails, API access, and webhooks
- Where it doesn't
- Advanced reporting, analytics, SMS, and attachments require Pro
- Group-wide visibility is limited to the Group plan
- Council-wide licensing costs £99 per month
Casework fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update