PublicInput
PublicInput: A broad engagement CRM for agencies managing consultations, outreach, and public input. Ranked #20 of 26 in Public Sector CRM Software by our editors (7.3/10); pricing: Pricing on request; best for public engagement and consultation programs.
At a glance
- Editor score7.3 / 10
- PricingPricing on request
- Best forPublic engagement and consultation programs
- Free planNo
- Facts checked22 Sep 2026
Where it wins
- Combines resident CRM, surveys, meetings, outreach, and reporting
- Supports segmentation, equity mapping, and AI comment analysis
- Connects with Accela, Esri, Zoom, Teams, Zapier, and Legistar
Where it doesn't
- No free plan is available
- Pricing requires contacting sales
- Engagement-focused rather than a case-management system
Our verdict on PublicInput
PublicInput is a public-sector engagement platform for local governments, transportation agencies, and consultants. It brings together resident records, online surveys, interactive maps, project websites, public meetings, communications, analytics, and comment analysis. The resident database stores contact and participation information across projects, while outreach can span email, SMS, social media, phone, and in-person channels. It is suited to teams that need to organize consultation programs and maintain ongoing communication with residents.
The published plans are organized around different engagement needs. Listen is intended for teams or organizations with infrequent community engagement initiatives. Engage is aimed at organizations prioritizing representative feedback and data-driven decision making. Engage Plus is for organizations using numerous solutions to gather feedback and inform residents. PublicInput uses a contact-sales pricing model, and the published plans do not include a free option. Buyers should therefore compare the plan scope with their engagement volume, outreach mix, and reporting requirements during the sales process.
Its platform fit is a notable part of the offering. PublicInput supports web and API access and integrates with Accela, Esri, Zoom, Webex, Microsoft Teams, Zapier, Microsoft Office, Google Docs, Slack, and Legistar. Segmentation can use location, demographics, participation, and survey responses, while dashboards, cross-tab reporting, geospatial analysis, equity mapping, sentiment analysis, translation, and AI comment analysis support larger consultation programs. The focus is clearly public engagement rather than case management, so agencies seeking constituent issue resolution or formal case workflows should consider a more specialized alternative. PublicInput fits organizations that need one environment for collecting, analyzing, and communicating public input.
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PublicInput pricing
All 3 PublicInput plans and prices →
PublicInput fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Case management | Not verified |
| Constituent records | Yes |
| Stakeholder tracking | Yes |
| Outreach channels | Multichannel |
| Deployment options | Not verified |
| Audit trails | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Live chat, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Accela, Esri, Zoom, Webex, Microsoft Teams, Zapier … See all → |
| Pricing | Pricing on request (source) |
| Website | publicinput.com |
| Facts checked | 22 Sep 2026 |
PublicInput integrations
PublicInput lists 10 integrations on its own site.
- Accela
- Esri
- Zoom
- Webex
- Microsoft Teams
- Zapier
- Microsoft Office
- Google Docs
- Slack
- Legistar
See all PublicInput integrations →
Alternatives to PublicInput
- ServiceNow Public Sector Digital ServicesA wide public-sector CRM for agencies managing complex, cross-department services.9.4
- Agentforce Public Sector (formerly Public Sector Solutions)A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.9.3
- Pega Government PlatformA hybrid CRM platform for agencies managing complex cases, programs, and constituent services.9.2
See all PublicInput alternatives →
Also Ranked In
PublicInput is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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