Best PublicInput Alternatives in 2026
The top PublicInput alternatives are ServiceNow Public Sector Digital Services, Agentforce Public Sector (formerly Public Sector Solutions) and Pega Government Platform: 15 public sector CRM software our editors would look at instead of PublicInput, in our ranking order.
PublicInput: A broad engagement CRM for agencies managing consultations, outreach, and public input. Where it falls short: no free plan is available.
Switching from PublicInput? For most public sector crm software buyers the best PublicInput alternative is ServiceNow Public Sector Digital Services, built for large governments needing end-to-end service delivery. On a budget, CivicTrack starts at $39/user/mo. Casework has a free plan, which PublicInput does not.
Why People Look for a PublicInput Alternative
- No free plan is available
- Pricing requires contacting sales
- Engagement-focused rather than a case-management system
- No free plan — 1 of the alternatives below has it
Quick Picks by What You Need
- Best overallServiceNow Public Sector Digital Services9.4
Large governments needing end-to-end service delivery
Visit ServiceNow Public Sector Digital Services - Lowest priceCivicTrack8.2
Paid plans from $39/user/mo
Visit CivicTrack - Best free optionCasework8.8
Has a free plan (PublicInput has none)
Visit Casework
All 15 PublicInput Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
-
Best forLarge governments needing end-to-end service delivery
- Better than PublicInput:
- Editor score 9.4 vs 7.3
A wide public-sector CRM for agencies managing complex, cross-department services.
- Stakeholder tracking
- Audit trails
- Case management
9.4/10★★★★★Visit ServiceNow -
Best forEnterprise public-sector organizations
- Better than PublicInput:
- Editor score 9.3 vs 7.3
A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.
- Stakeholder tracking
- Audit trails
- Case management
9.3/10★★★★★Visit Salesforce -
Best forComplex government workflows and case programs
- Better than PublicInput:
- Editor score 9.2 vs 7.3
A hybrid CRM platform for agencies managing complex cases, programs, and constituent services.
- Audit trails
- Case management
- Constituent records
9.2/10★★★★★Visit Pega -
Best forEnterprise public-sector organizations
- Better than PublicInput:
- Editor score 9.0 vs 7.3
A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.
- Stakeholder tracking
- Audit trails
- Case management
9.0/10★★★★☆Visit Salesforce -
Best forGovernments needing integrated case operations
- Better than PublicInput:
- Editor score 9.0 vs 7.3
A broad cloud CRM for agencies coordinating cases, records, workflows, and resident services.
- Stakeholder tracking
- Audit trails
- Case management
9.0/10★★★★☆Visit GovXRM -
Best forCouncils needing comprehensive case management
- Better than PublicInput:
- Editor score 8.9 vs 7.3
A focused UK council CRM combining casework, constituent records, email and campaigns.
- Stakeholder tracking
- Audit trails
- Case management
8.9/10★★★★☆Visit CaseMate -
Best forCouncils wanting free, multichannel casework
- Better than PublicInput:
- Free plan
- Editor score 8.8 vs 7.3
A free, multichannel casework platform for councillors, groups, and councils.
- Audit trails
- Case management
- Constituent records
8.8/10★★★★☆Visit Casework -
Best forPublic offices managing correspondence-heavy cases
- Better than PublicInput:
- Editor score 8.7 vs 7.3
A focused public-sector CRM for managing multichannel correspondence and casework.
- Audit trails
- Case management
- Constituent records
8.7/10★★★★☆Visit Caseworker.gov -
Best forMature hybrid public-sector CRM deployments
- Better than PublicInput:
- Editor score 8.6 vs 7.3
A mature hybrid CRM for public agencies managing constituent requests across departments.
- Audit trails
- Case management
- Constituent records
8.6/10★★★★☆Visit efficy -
Best forGovernments needing portals and service workflows
- Better than PublicInput:
- Editor score 8.5 vs 7.3
A cloud CRM for government forms, casework, portals, workflows, and reporting.
- Audit trails
- Case management
8.5/10★★★★☆Visit Granicus -
Best forGovernments connecting CRM with service systems
- Better than PublicInput:
- Editor score 8.4 vs 7.3
A government CRM connecting resident requests, workflows, notifications, and service systems.
- Audit trails
- Case management
- Constituent records
8.4/10★★★★☆Visit OpenGov -
Best for311 teams needing outreach and auditability
- Better than PublicInput:
- Editor score 8.2 vs 7.3
A focused public-sector CRM for 311 intake, coordinated casework, and audit-ready outreach.
- Audit trails
- Case management
- Constituent records
8.2/10★★★★☆Visit CivicTrack -
Best forMultijurisdiction 311 programs with mobile teams
- Better than PublicInput:
- Editor score 8.1 vs 7.3
A multijurisdiction 311 CRM combining service workflows, GIS, alerts, and mobile access.
- Audit trails
- Case management
- Constituent records
8.1/10★★★★☆Visit Ready311 -
Best forCities focused on resident service requests
- Better than PublicInput:
- Editor score 8.0 vs 7.3
A focused cloud CRM for routing, tracking, and communicating about resident service requests.
- Case management
8.0/10★★★★☆Visit SeeClickFix -
Best forGrowing councils needing scalable engagement CRM
- Better than PublicInput:
- Editor score 7.9 vs 7.3
A scalable council CRM for tracking, routing, communicating and reporting on citizen interactions.
- Case management
- Constituent records
7.9/10★★★★☆Visit IEG4
PublicInput Alternatives: Common Questions
What is the best alternative to PublicInput?
ServiceNow Public Sector Digital Services: #1 in our Public Sector CRM Software ranking, with an editor score of 9.4 out of 10. A wide public-sector CRM for agencies managing complex, cross-department services.
Is there a free alternative to PublicInput?
Yes. Casework has a free plan or a free tier.
What is the cheapest paid alternative to PublicInput?
Of the alternatives here that publish a price, CivicTrack starts lowest, at $39/user/mo.
Why do people look for PublicInput alternatives?
No free plan is available; Pricing requires contacting sales; Engagement-focused rather than a case-management system.
How do I switch from PublicInput?
Export your data from PublicInput (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel PublicInput.
How to Switch from PublicInput
- Export your data from PublicInput (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel PublicInput.
PublicInput vs Each Alternative
| # | Tool | Free plan | Paid from | Case management | Constituent records | Outreach channels | Score |
|---|---|---|---|---|---|---|---|
| 20 | PublicInput | No | Yes | Multichannel | 7.3 | ||
| 1 | ServiceNow Public Sector Digital Services | Yes | Yes | Multichannel | 9.4 | ||
| 2 | Agentforce Public Sector (formerly Public Sector Solutions) | No | $275/user/mo | Yes | Yes | Multichannel | 9.3 |
| 3 | Pega Government Platform | Yes | Yes | Multichannel | 9.2 | ||
| 4 | Salesforce Public Sector Solutions | No | $275/user/mo | Yes | Yes | Multichannel | 9.0 |
| 5 | GovXRM | Yes | Yes | Multichannel | 9.0 | ||
| 6 | CaseMate | No | £165/user/yr | Yes | Yes | Email_sms | 8.9 |
| 7 | Casework | Yes | £19/user/mo | Yes | Yes | Multichannel | 8.8 |
| 8 | Caseworker.gov | No | £15/user/mo | Yes | Yes | Multichannel | 8.7 |
| 9 | efficy Public Sector CRM | No | Yes | Yes | Multichannel | 8.6 | |
| 10 | Granicus govService | Yes | 8.5 | ||||
| 11 | OpenGov Constituent Relationship Management | Yes | Yes | Email_sms | 8.4 | ||
| 12 | CivicTrack | No | $39/user/mo | Yes | Yes | Email_sms | 8.2 |
| 13 | Ready311 | Yes | Yes | Multichannel | 8.1 | ||
| 14 | SeeClickFix 311 CRM | Yes | Multichannel | 8.0 | |||
| 15 | IEG4 Customer Relationship Management | Yes | Yes | Multichannel | 7.9 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update