PublicInput review
A broad engagement CRM for agencies managing consultations, outreach, and public input.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
PublicInput is a public-sector engagement platform for local governments, transportation agencies, and consultants. It brings together resident records, online surveys, interactive maps, project websites, public meetings, communications, analytics, and comment analysis. The resident database stores contact and participation information across projects, while outreach can span email, SMS, social media, phone, and in-person channels. It is suited to teams that need to organize consultation programs and maintain ongoing communication with residents.
The published plans are organized around different engagement needs. Listen is intended for teams or organizations with infrequent community engagement initiatives. Engage is aimed at organizations prioritizing representative feedback and data-driven decision making. Engage Plus is for organizations using numerous solutions to gather feedback and inform residents. PublicInput uses a contact-sales pricing model, and the published plans do not include a free option. Buyers should therefore compare the plan scope with their engagement volume, outreach mix, and reporting requirements during the sales process.
Its platform fit is a notable part of the offering. PublicInput supports web and API access and integrates with Accela, Esri, Zoom, Webex, Microsoft Teams, Zapier, Microsoft Office, Google Docs, Slack, and Legistar. Segmentation can use location, demographics, participation, and survey responses, while dashboards, cross-tab reporting, geospatial analysis, equity mapping, sentiment analysis, translation, and AI comment analysis support larger consultation programs. The focus is clearly public engagement rather than case management, so agencies seeking constituent issue resolution or formal case workflows should consider a more specialized alternative. PublicInput fits organizations that need one environment for collecting, analyzing, and communicating public input.
PublicInput pros and cons
- Where it wins
- Combines resident CRM, surveys, meetings, outreach, and reporting
- Supports segmentation, equity mapping, and AI comment analysis
- Connects with Accela, Esri, Zoom, Teams, Zapier, and Legistar
- Where it doesn't
- No free plan is available
- Pricing requires contacting sales
- Engagement-focused rather than a case-management system
PublicInput fact sheet, pricing and score →
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