gov360
gov360: A broad cloud suite for governments connecting constituent service with operational oversight. Ranked #19 of 26 in Public Sector CRM Software by our editors (7.4/10); pricing: Pricing on request; best for governments needing broad operational oversight.
At a glance
- Editor score7.4 / 10
- PricingPricing on request
- Best forGovernments needing broad operational oversight
- Case managementYes
- Facts checked22 Sep 2026
Where it wins
- Connects inquiries, cases, workflows, deadlines and alerts
- Extends beyond CRM into finance, procurement, loans and ESG
- Adds relationship intelligence, reporting and AI-infused analytics
Where it doesn't
- Pricing requires a contact-sales conversation
- Broad coverage may exceed the needs of a narrow CRM team
- Cross-department scope can require careful modular planning
Our verdict on gov360
gov360 is HSO’s public-sector solution suite for government and public-sector organizations that need constituent service and operational management in one environment. Built on Microsoft Dynamics 365 cloud, it brings together constituent inquiry capture, assignment and resolution, case tracking from intake to resolution, constituent profiles, relationship intelligence and stakeholder records. The suite also covers finance, budgeting, forecasting, procurement, vendor contracts, loan lifecycles, ESG tracking and operational reporting, making it a fit for organizations seeking broad departmental oversight rather than a narrowly focused case-management tool.
Its strongest differentiator is breadth. Automated workflow routing, deadlines and alerts support structured case handling, while real-time service-performance reporting connects operational activity with management visibility. Finance, procurement, loan and ESG capabilities extend the suite into areas that often sit outside a conventional constituent CRM. AI-infused applications and data analytics add another layer for organizations looking to connect departmental data with reporting and decision support. The modular structure allows the product to span different public-sector functions without limiting its role to inquiries and cases.
The trade-off is scope. gov360 is likely a better fit for governments that want a connected suite across service delivery, finance, contracts, lending and ESG than for teams seeking a compact CRM focused only on constituent records and case resolution. Pricing is contact-sales only, so buyers should expect a discovery-led evaluation of the relevant modules and operating requirements. Choose gov360 when broad operational coverage, cloud deployment and cross-functional reporting are central priorities; consider a more focused public-sector CRM when the primary need is a simpler constituent-service workflow.
Your product? Our editors can test gov360 in depth and publish a review, labelled as paid · from $149/mo →
gov360 pricing
gov360 fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Case management | Yes |
| Constituent records | Yes |
| Stakeholder tracking | Yes |
| Outreach channels | Not verified |
| Deployment options | Cloud |
| Audit trails | Not verified |
| Deployment | Cloud |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request |
| Website | hso.com |
| Facts checked | 22 Sep 2026 |
Alternatives to gov360
- ServiceNow Public Sector Digital ServicesA wide public-sector CRM for agencies managing complex, cross-department services.9.4
- Agentforce Public Sector (formerly Public Sector Solutions)A broad public-sector CRM with extensive capabilities, priced for enterprise budgets.9.3
- Pega Government PlatformA hybrid CRM platform for agencies managing complex cases, programs, and constituent services.9.2
Used gov360? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used gov360 for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
gov360 is listed in our Public Sector CRM Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/gov360/"><img src="https://www.itechguides.com/best/badge/gov360.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update