Vivantio vs InvGate Service Management

Vivantio8.5Visit InvGate Service Management8.3Visit

Higher score Vivantio #7 in Sla Management 8.5/10 Paid ✓ 0 of 2 features Visit Vivantio

vs

InvGate Service Management #8 in Sla Management 8.3/10 30-day trial Free trial✓ 0 of 2 features Visit InvGate

• Vivantio fits best

  Cross-department service teams adding SLA tracking

• InvGate Service Management fits best

  Service desks needing SLA tools in a wider ITSM suite

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Side by side

Feature	Vivantio 8.5/10 Visit ↗	InvGate Service Management 8.3/10 Visit ↗
At a glance
Editor score	8.5	8.3
Ranking	#7 in Sla Management	#8 in Sla Management
Best for	Cross-department service teams adding SLA tracking	Service desks needing SLA tools in a wider ITSM suite
Pricing model	Paid	Paid
Starting price	$49/user/mo	$500/user/yr
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Compliance	SOC 2, ISO 27001, HIPAA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	600+ integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Vivantio 0/2 · InvGate Service Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Cloud	Not checked yet
Our review
Pros	Tracks SLAs alongside incident, change and service request workflows Combines service catalogs, employee portal and knowledge management Supports 600+ integrations, API access and cross-department reporting	Tracks SLAs and OLAs with dashboards and reporting Combines a self-service portal, knowledge base, and approvals Offers mobile apps, integrations, and self-hosted deployment
Cons	SLA tracking is part of a broader service management platform No free plan; the published starting price is $49 per agent monthly, billed annually The feature set may exceed the needs of teams seeking SLA tracking alone	Pro is priced per agent annually SLA management sits within a broader ITSM product Detailed asset inventory is a separate InvGate product
Our verdict	Vivantio brings ITIL service management and SLA tracking together with tools for HR, Facilities, Finance, customer service and other service teams. Its cloud platform supports separate departmental workspaces with shared administration and… Read the review →	InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review →

Strengths and trade-offs

• Vivantio — where it wins

  • Tracks SLAs alongside incident, change and service request workflows
  • Combines service catalogs, employee portal and knowledge management
  • Supports 600+ integrations, API access and cross-department reporting

  Where it doesn't

  • SLA tracking is part of a broader service management platform
  • No free plan; the published starting price is $49 per agent monthly, billed annually
  • The feature set may exceed the needs of teams seeking SLA tracking alone

• InvGate Service Management — where it wins

  • Tracks SLAs and OLAs with dashboards and reporting
  • Combines a self-service portal, knowledge base, and approvals
  • Offers mobile apps, integrations, and self-hosted deployment

  Where it doesn't

  • Pro is priced per agent annually
  • SLA management sits within a broader ITSM product
  • Detailed asset inventory is a separate InvGate product

• Vivantio8.5/10 · Paid

  Broad service management with SLA tracking, automation and departmental workspaces.

  Visit VivantioFull verdict →
• InvGate Service Management8.3/10 · 30-day trial

  SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.

  Visit InvGateFull verdict →