Surfly vs Median

Surfly7.4Visit Median7.3Visit

Higher score Surfly #4 in Video Customer Support Software 7.4/10 Free plan · pricing on request Free plan✓ 4 of 4 features Visit Surfly

vs

Median #6 in Video Customer Support Software 7.3/10 Free plan · paid from $25/user/mo (annual) · 14-day trial Free plan✓ 3 of 4 features Visit Median

• Surfly fits best

  Organizations prioritizing free co-browsing access

• Median fits best

  Small teams needing low-cost browser assistance

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Side by side

Feature	Surfly 7.4/10 Visit ↗	Median 7.3/10 Visit ↗
At a glance
Editor score	7.4	7.3
Ranking	#4 in Video Customer Support Software	#6 in Video Customer Support Software
Best for	Organizations prioritizing free co-browsing access	Small teams needing low-cost browser assistance
Pricing model	Free plan + paid	Free plan + paid
Starting price	Not published	$25/user/mo
Free plan	✓	✓
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Support	Email, Docs	Email, Live chat, Docs
Compliance	ISO 27001, GDPR, HIPAA, PCI DSS	GDPR, SSO/SAML
Integrations	9 integrations	18 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Surfly 4/4 · Median 3/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓ (best)	—
Specs
Included agent seats	Not published	Not published
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Free plan includes up to five sessions per month Combines co-browsing, video chat, sharing, annotation, and recording Integrates with Salesforce, Zendesk, and major contact-center platforms	Free Starter plan plus a 14-day trial Co-browsing with cursor guidance, annotations, and customer-approved control Web, API, JavaScript SDK, and many chat and commerce integrations
Cons	Paid-plan pricing is handled through sales contact AI capabilities are not part of the documented feature set The free plan has a five-session monthly limit	Median does not record session data Advanced pricing is listed per user and billed annually or monthly Enterprise features require a custom contract
Our verdict	Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen… Read the review →	Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and… Read the review →

Strengths and trade-offs

• Surfly — where it wins

  • Free plan includes up to five sessions per month
  • Combines co-browsing, video chat, sharing, annotation, and recording
  • Integrates with Salesforce, Zendesk, and major contact-center platforms

  Where it doesn't

  • Paid-plan pricing is handled through sales contact
  • AI capabilities are not part of the documented feature set
  • The free plan has a five-session monthly limit

• Median — where it wins

  • Free Starter plan plus a 14-day trial
  • Co-browsing with cursor guidance, annotations, and customer-approved control
  • Web, API, JavaScript SDK, and many chat and commerce integrations

  Where it doesn't

  • Median does not record session data
  • Advanced pricing is listed per user and billed annually or monthly
  • Enterprise features require a custom contract

• Surfly7.4/10 · Free plan · pricing on request

  A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.

  Visit SurflyFull verdict →
• Median7.3/10 · Free plan · paid from $25/user/mo (annual) · 14-day trial

  A low-cost browser assistance tool with strong co-browsing and no session recording.

  Visit MedianFull verdict →