LiveCall vs Median

LiveCall8.6Visit Median7.3Visit

Higher score LiveCall #2 in Video Customer Support Software 8.6/10 Free plan Free plan✓ 3 of 4 features Visit LiveCall

vs

Median #6 in Video Customer Support Software 7.3/10 Free plan · paid from $25/user/mo (annual) · 14-day trial Free plan✓ 3 of 4 features Visit Median

• LiveCall fits best

  Teams wanting free video support

• Median fits best

  Small teams needing low-cost browser assistance

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Side by side

Feature	LiveCall 8.6/10 Visit ↗	Median 7.3/10 Visit ↗
At a glance
Editor score	8.6	7.3
Ranking	#2 in Video Customer Support Software	#6 in Video Customer Support Software
Best for	Teams wanting free video support	Small teams needing low-cost browser assistance
Pricing model	Free plan + paid	Free plan + paid
Starting price	Not published	$25/user/mo
Free plan	✓	✓
Free trial	—	—
Deployment	Cloud, Browser extension	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Email, Docs	Email, Live chat, Docs
Compliance	HIPAA, PCI DSS, 2FA	GDPR, SSO/SAML
Integrations	3 integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features LiveCall 3/4 · Median 3/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	Not published	✓ (best)
Video recording	✓ (best)	—
Specs
Included agent seats	Not published	Not published
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Free plan includes video, audio, screen sharing, and staff management Co-browsing guides customers through webpages remotely Web, iOS, Android, and API access support multiple service channels	Free Starter plan plus a 14-day trial Co-browsing with cursor guidance, annotations, and customer-approved control Web, API, JavaScript SDK, and many chat and commerce integrations
Cons	Free plan is limited to one service URL and one user account Paid tiers require contacting sales for plan details Integration choices center on API, data integrations, and Google Analytics	Median does not record session data Advanced pricing is listed per user and billed annually or monthly Enterprise features require a custom contract
Our verdict	LiveCall is a browser-based remote communication platform for businesses that provide online customer service, sales assistance, consultations, and support. It supports video and audio calls, screen sharing, co-browsing, text chat, file… Read the review →	Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and… Read the review →

Strengths and trade-offs

• LiveCall — where it wins

  • Free plan includes video, audio, screen sharing, and staff management
  • Co-browsing guides customers through webpages remotely
  • Web, iOS, Android, and API access support multiple service channels

  Where it doesn't

  • Free plan is limited to one service URL and one user account
  • Paid tiers require contacting sales for plan details
  • Integration choices center on API, data integrations, and Google Analytics

• Median — where it wins

  • Free Starter plan plus a 14-day trial
  • Co-browsing with cursor guidance, annotations, and customer-approved control
  • Web, API, JavaScript SDK, and many chat and commerce integrations

  Where it doesn't

  • Median does not record session data
  • Advanced pricing is listed per user and billed annually or monthly
  • Enterprise features require a custom contract

• LiveCall8.6/10 · Free plan

  A capable free starting point for teams offering video and audio support.

  Visit LiveCallFull verdict →
• Median7.3/10 · Free plan · paid from $25/user/mo (annual) · 14-day trial

  A low-cost browser assistance tool with strong co-browsing and no session recording.

  Visit MedianFull verdict →