SightCall Remote Visual Support vs Median

SightCall Remote Visual Support9.0Visit Median7.3Visit

Higher score SightCall Remote Visual Support #1 in Video Customer Support Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit SightCall

vs

Median #6 in Video Customer Support Software 7.3/10 Free plan · paid from $25/user/mo (annual) · 14-day trial Free plan✓ 3 of 4 features Visit Median

• SightCall Remote Visual Support fits best

  Enterprise visual support across channels

• Median fits best

  Small teams needing low-cost browser assistance

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Side by side

Feature	SightCall Remote Visual Support 9.0/10 Visit ↗	Median 7.3/10 Visit ↗
At a glance
Editor score	9.0	7.3
Ranking	#1 in Video Customer Support Software	#6 in Video Customer Support Software
Best for	Enterprise visual support across channels	Small teams needing low-cost browser assistance
Pricing model	Paid	Free plan + paid
Starting price	Not published	$25/user/mo
Free plan	Not published	✓ (best)
Free trial	—	—
Deployment	Cloud, Desktop, Mobile, Browser extension	Cloud, Self-hosted
Platforms	Web, Windows, macOS, iOS, Android, Chrome extension	Web
Support	Docs	Email, Live chat, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML	GDPR, SSO/SAML
Integrations	12 integrations	18 integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features SightCall Remote Visual Support 4/4 · Median 3/4
Screen sharing	✓	✓
Co-browsing	✓	✓
Visual annotation	✓	✓
Video recording	✓ (best)	—
Specs
Included agent seats	Not published	Not published
Customer platforms	Web_mobile	Web_mobile
Our review
Pros	Live HD video with AR guidance, annotations, and screen sharing Co-browsing, recording, OCR, barcode scanning, and media sharing Integrates with Salesforce, Zendesk, ServiceNow, and contact centers	Free Starter plan plus a 14-day trial Co-browsing with cursor guidance, annotations, and customer-approved control Web, API, JavaScript SDK, and many chat and commerce integrations
Cons	Pricing requires a sales conversation Video recording is an add-on The broad feature set may exceed simple support needs	Median does not record session data Advanced pricing is listed per user and billed annually or monthly Enterprise features require a custom contract
Our verdict	SightCall Remote Visual Support is a visual assistance platform for customer service, field service, insurance, healthcare, and technical support teams. It connects customers, agents, technicians, and experts through live HD video,… Read the review →	Median is a web-based customer support tool for teams that need to guide visitors through websites in real time. Agents can see a visitor’s page, display a cursor, highlight or draw on content, request customer-approved control, and… Read the review →

Strengths and trade-offs

• SightCall Remote Visual Support — where it wins

  • Live HD video with AR guidance, annotations, and screen sharing
  • Co-browsing, recording, OCR, barcode scanning, and media sharing
  • Integrates with Salesforce, Zendesk, ServiceNow, and contact centers

  Where it doesn't

  • Pricing requires a sales conversation
  • Video recording is an add-on
  • The broad feature set may exceed simple support needs

• Median — where it wins

  • Free Starter plan plus a 14-day trial
  • Co-browsing with cursor guidance, annotations, and customer-approved control
  • Web, API, JavaScript SDK, and many chat and commerce integrations

  Where it doesn't

  • Median does not record session data
  • Advanced pricing is listed per user and billed annually or monthly
  • Enterprise features require a custom contract

• SightCall Remote Visual Support9.0/10 · Pricing on request

  Enterprise visual support with video, AR guidance, co-browsing, and service-system integrations.

  Visit SightCallFull verdict →
• Median7.3/10 · Free plan · paid from $25/user/mo (annual) · 14-day trial

  A low-cost browser assistance tool with strong co-browsing and no session recording.

  Visit MedianFull verdict →