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Head-to-head · Customer Satisfaction Software

InMoment vs Refiner

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score InMoment #4 in Customer Satisfaction Software 7.4/10 Pricing on request ✓ 0 of 3 features Visit InMoment
Refiner #8 in Customer Satisfaction Software 6.6/10 Free plan · 30-day trial Free plan✓ 1 of 3 features Visit Refiner

InMoment leads on 0 checks, Refiner on 2, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInMoment · 7.4/10
  • Free planonly Refiner
  • Most featuresRefiner · 1 of 3

InMoment scores higher on our rubric for customer satisfaction software: 7.4 against 6.6 out of 10; our editors rank them #4 and #8.

Refiner offers free plan; InMoment doesn't publish it. Refiner offers crm integrations; InMoment doesn't publish it.

InMoment is the better fit for large organizations consolidating feedback across channels. Refiner is the better fit for product teams collecting in-app NPS and CSAT.

  • InMoment fits best

    Large organizations consolidating feedback across channels

  • Refiner fits best

    Product teams collecting in-app NPS and CSAT

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Side by side

Feature InMoment 7.4/10 Visit ↗ Refiner 6.6/10 Visit ↗
At a glance
Editor score 7.4 6.6
Ranking #4 in Customer Satisfaction Software #8 in Customer Satisfaction Software
Best for Large organizations consolidating feedback across channels Product teams collecting in-app NPS and CSAT
Pricing model Paid Free plan + paid
Starting price Not published Not published
Free plan Not published ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 7 integrations 20 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features InMoment 0/3 · Refiner 1/3
Survey templates Not published Not published
Reporting dashboards Not published Not published
CRM integrations Not published ✓ (best)
Specs
Survey channels Not published Not published
Feedback analysis Not published Not published
Responses per month Not published Not published
Our review
Pros
  • Unifies surveys, calls, chats, reviews, ratings, and social feedback
  • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
  • Case management, dashboards, and integrations support closed-loop action
  • Collect feedback in web and mobile apps, email, popups, and survey pages
  • Target surveys using user traits, behavior, events, and past responses
  • Use conditional follow-ups, response dashboards, and AI tagging
Cons
  • Pricing is quote-based and requires contacting sales
  • Broad capabilities may exceed teams seeking only basic survey collection
  • The platform is aimed at mid-market and enterprise organizations
  • Free plan is limited to 25 survey responses per month
  • Growth-only features include event tracking, API, and CRM/CDP integrations
  • Enterprise features and support require the Enterprise plan
Our verdict

InMoment’s XI Platform brings customer feedback collection, analysis, and action into one cloud and mobile offering. It is designed for customer experience, research, contact center, marketing, product, and insights teams, with fit for…

Read the review →

Refiner helps SaaS and digital product teams collect customer feedback through NPS, CSAT, CES, PMF, onboarding, churn, and product research surveys. It supports in-app web and mobile surveys, email, website popups, hosted survey pages, and…

Read the review →
  1. InMomentCustomer Satisfaction Software 7.4Pricing on request
  2. RefinerCustomer Satisfaction Software 6.6Free plan · 30-day trial

Strengths and trade-offs

  • InMoment — where it wins

    • Unifies surveys, calls, chats, reviews, ratings, and social feedback
    • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
    • Case management, dashboards, and integrations support closed-loop action

    Where it doesn't

    • Pricing is quote-based and requires contacting sales
    • Broad capabilities may exceed teams seeking only basic survey collection
    • The platform is aimed at mid-market and enterprise organizations

  • Refiner — where it wins

    • Collect feedback in web and mobile apps, email, popups, and survey pages
    • Target surveys using user traits, behavior, events, and past responses
    • Use conditional follow-ups, response dashboards, and AI tagging

    Where it doesn't

    • Free plan is limited to 25 survey responses per month
    • Growth-only features include event tracking, API, and CRM/CDP integrations
    • Enterprise features and support require the Enterprise plan
  • InMoment7.4/10 · Pricing on request

    A broad CX platform for unifying feedback, analysis, workflows, and reputation management.

    Visit InMomentFull verdict →
  • Refiner6.6/10 · Free plan · 30-day trial

    Multichannel NPS and CSAT surveys with targeting, dashboards, and follow-up workflows.

    Visit RefinerFull verdict →

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update