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Head-to-head · Customer Feedback Software

Feedier vs Refiner

  • Updated Sep 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Feedier #8 in Customer Feedback Software 7.1/10 Pricing on request ✓ 3 of 6 features Visit Feedier
Refiner #18 in Customer Feedback Software 6.0/10 Free plan · 30-day trial Free plan✓ 0 of 6 features Visit Refiner

Feedier leads on 3 checks, Refiner on 1, and 0 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFeedier · 7.1/10
  • Free planonly Refiner
  • Most featuresFeedier · 3 of 6

Feedier scores higher on our rubric for customer feedback software: 7.1 against 6.0 out of 10; our editors rank them #8 and #18.

Refiner offers free plan; Feedier doesn't publish it. Feedier offers nps surveys; Refiner doesn't publish it. Feedier offers in-app feedback; Refiner doesn't publish it. Feedier offers sentiment analysis; Refiner doesn't publish it.

Feedier is the better fit for analytics-heavy survey programs. Refiner is the better fit for teams running targeted multichannel surveys.

  • Feedier fits best

    Analytics-heavy survey programs

  • Refiner fits best

    Teams running targeted multichannel surveys

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Side by side

Feature Feedier 7.1/10 Visit ↗ Refiner 6.0/10 Visit ↗
At a glance
Editor score 7.1 6.0
Ranking #8 in Customer Feedback Software #18 in Customer Feedback Software
Best for Analytics-heavy survey programs Teams running targeted multichannel surveys
Pricing model Paid Free plan + paid
Starting price Not published Not published
Free plan Not published ✓ (best)
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Community, Docs Email, Docs
Compliance SOC 2, ISO 27001, GDPR, 2FA SOC 2, GDPR, HIPAA
Integrations 100+ integrations 20 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Feedier 3/6 · Refiner 0/6
NPS surveys ✓ (best) Not published
Feature requests Not published Not published
Feedback portal Not published Not published
In-app feedback ✓ (best) Not published
Product roadmap Not published Not published
Sentiment analysis ✓ (best) Not published
Specs
Feedback response limit Not published Not published
Our review
Pros
  • Combines NPS, CSAT and CES with conditional survey logic
  • AI detects topics and sentiment across centralized feedback
  • Action plans, alerts, reports, APIs and enterprise integrations
  • Run NPS, CSAT, CES, and PMF surveys across web, mobile, email, and popups.
  • Target users by traits, behavior, events, segments, and past responses.
  • Connect feedback to CRM, CDP, analytics, and workflow tools.
Cons
  • Pricing requires contacting sales
  • Broad enterprise feature set may exceed simple survey needs
  • Access is centered on web and API platforms
  • The free plan is limited to 25 survey responses per month.
  • Paid plans use monthly active user-based pricing.
  • Advanced capabilities such as event tracking and API access are on Growth.
Our verdict

Feedier is a customer intelligence platform for CX teams and complex organizations that need to collect, unify and analyze customer feedback. It supports NPS, CSAT and CES surveys with conditional logic, plus feedback collection through…

Read the review →

Refiner helps SaaS and digital product teams collect customer feedback through surveys delivered in web apps, mobile apps, email, website popups, hosted survey pages, and shareable links. Its templates cover NPS, CSAT, CES, and PMF,…

Read the review →
  1. FeedierCustomer Feedback Software 7.1Pricing on request
  2. RefinerCustomer Feedback Software 6.0Free plan · 30-day trial

Strengths and trade-offs

  • Feedier — where it wins

    • Combines NPS, CSAT and CES with conditional survey logic
    • AI detects topics and sentiment across centralized feedback
    • Action plans, alerts, reports, APIs and enterprise integrations

    Where it doesn't

    • Pricing requires contacting sales
    • Broad enterprise feature set may exceed simple survey needs
    • Access is centered on web and API platforms

  • Refiner — where it wins

    • Run NPS, CSAT, CES, and PMF surveys across web, mobile, email, and popups.
    • Target users by traits, behavior, events, segments, and past responses.
    • Connect feedback to CRM, CDP, analytics, and workflow tools.

    Where it doesn't

    • The free plan is limited to 25 survey responses per month.
    • Paid plans use monthly active user-based pricing.
    • Advanced capabilities such as event tracking and API access are on Growth.
  • Feedier7.1/10 · Pricing on request

    A feature-rich choice for analytics-heavy feedback programs, with sales-led pricing.

    Visit FeedierFull verdict →
  • Refiner6.0/10 · Free plan · 30-day trial

    A multichannel survey tool with advanced targeting, analytics, and a capped free plan.

    Visit RefinerFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update