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Head-to-head · Customer Satisfaction Software

InMoment vs Survicate

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score InMoment #4 in Customer Satisfaction Software 7.4/10 Pricing on request ✓ 0 of 3 features Visit InMoment
Survicate #6 in Customer Satisfaction Software 6.7/10 Free plan · paid from $114/mo (annual) · 10-day trial Free plan✓ 0 of 3 features Visit Survicate

InMoment leads on 0 checks, Survicate on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInMoment · 7.4/10
  • Free planonly Survicate

InMoment scores higher on our rubric for customer satisfaction software: 7.4 against 6.7 out of 10; our editors rank them #4 and #6.

Survicate offers free plan; InMoment doesn't publish it.

InMoment is the better fit for large organizations consolidating feedback across channels. Survicate is the better fit for teams collecting feedback across multiple channels.

  • InMoment fits best

    Large organizations consolidating feedback across channels

  • Survicate fits best

    Teams collecting feedback across multiple channels

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature InMoment 7.4/10 Visit ↗ Survicate 6.7/10 Visit ↗
At a glance
Editor score 7.4 6.7
Ranking #4 in Customer Satisfaction Software #6 in Customer Satisfaction Software
Best for Large organizations consolidating feedback across channels Teams collecting feedback across multiple channels
Pricing model Paid Free plan + paid
Starting price Not published $114/mo
Free plan Not published ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 7 integrations 40+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features InMoment 0/3 · Survicate 0/3
Survey templates Not published Not published
Reporting dashboards Not published Not published
CRM integrations Not published Not published
Specs
Survey channels Not published Not published
Feedback analysis Not published Not published
Responses per month Not published 250
Our review
Pros
  • Unifies surveys, calls, chats, reviews, ratings, and social feedback
  • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
  • Case management, dashboards, and integrations support closed-loop action
  • Collect feedback through email, web, in-product, mobile, and link surveys
  • Free plan includes unlimited active surveys and branch logic
  • Growth adds 25+ integrations, custom branding, and an Export API
Cons
  • Pricing is quote-based and requires contacting sales
  • Broad capabilities may exceed teams seeking only basic survey collection
  • The platform is aimed at mid-market and enterprise organizations
  • Free plan is limited to 25 survey responses per month
  • Growth starts at $114/month with annual billing
  • Advanced survey logic is reserved for Pro and Enterprise
Our verdict

InMoment’s XI Platform brings customer feedback collection, analysis, and action into one cloud and mobile offering. It is designed for customer experience, research, contact center, marketing, product, and insights teams, with fit for…

Read the review →

Survicate brings customer feedback collection and analysis together for CX, product, research, and marketing teams. Surveys can reach people through email, links, websites, in-product experiences, mobile apps, and Intercom. Teams can use…

Read the review →
  1. InMomentCustomer Satisfaction Software 7.4Pricing on request
  2. SurvicateCustomer Satisfaction Software 6.7Free plan · paid from $114/mo (annual) · 10-day trial

Strengths and trade-offs

  • InMoment — where it wins

    • Unifies surveys, calls, chats, reviews, ratings, and social feedback
    • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
    • Case management, dashboards, and integrations support closed-loop action

    Where it doesn't

    • Pricing is quote-based and requires contacting sales
    • Broad capabilities may exceed teams seeking only basic survey collection
    • The platform is aimed at mid-market and enterprise organizations

  • Survicate — where it wins

    • Collect feedback through email, web, in-product, mobile, and link surveys
    • Free plan includes unlimited active surveys and branch logic
    • Growth adds 25+ integrations, custom branding, and an Export API

    Where it doesn't

    • Free plan is limited to 25 survey responses per month
    • Growth starts at $114/month with annual billing
    • Advanced survey logic is reserved for Pro and Enterprise
  • InMoment7.4/10 · Pricing on request

    A broad CX platform for unifying feedback, analysis, workflows, and reputation management.

    Visit InMomentFull verdict →
  • Survicate6.7/10 · Free plan · paid from $114/mo (annual) · 10-day trial

    An accessible feedback tool with broad survey channels, logic, analytics, and a free tier.

    Visit SurvicateFull verdict →

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update