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Head-to-head · Customer Satisfaction Software

Medallia vs Survicate

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Medallia #3 in Customer Satisfaction Software 7.7/10 Pricing on request ✓ 0 of 3 features Visit Medallia
Survicate #6 in Customer Satisfaction Software 6.7/10 Free plan · paid from $114/mo (annual) · 10-day trial Free plan✓ 0 of 3 features Visit Survicate

Medallia leads on 0 checks, Survicate on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMedallia · 7.7/10
  • Free planonly Survicate

Medallia scores higher on our rubric for customer satisfaction software: 7.7 against 6.7 out of 10; our editors rank them #3 and #6.

Survicate offers free plan; Medallia doesn't publish it.

Medallia is the better fit for enterprises managing feedback across channels. Survicate is the better fit for teams collecting feedback across multiple channels.

  • Medallia fits best

    Enterprises managing feedback across channels

  • Survicate fits best

    Teams collecting feedback across multiple channels

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Medallia 7.7/10 Visit ↗ Survicate 6.7/10 Visit ↗
At a glance
Editor score 7.7 6.7
Ranking #3 in Customer Satisfaction Software #6 in Customer Satisfaction Software
Best for Enterprises managing feedback across channels Teams collecting feedback across multiple channels
Pricing model Paid Free plan + paid
Starting price Not published $114/mo
Free plan Not published ✓ (best)
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Live chat, Phone, Tickets, Community, Docs Email, Live chat, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations 7 integrations 40+ integrations
Built for Enterprise, Mid-market Small business, Mid-market, Enterprise
Features Medallia 0/3 · Survicate 0/3
Survey templates Not published Not published
Reporting dashboards Not published Not published
CRM integrations Not published Not published
Specs
Survey channels Not published Not published
Feedback analysis Not published Not published
Responses per month Not published 250
Our review
Pros
  • Combines NPS and in-app feedback with text and sentiment analysis
  • Turns feedback into alerts, cases and closed-loop workflows
  • Offers APIs, business-system integrations and enterprise compliance
  • Collect feedback through email, web, in-product, mobile, and link surveys
  • Free plan includes unlimited active surveys and branch logic
  • Growth adds 25+ integrations, custom branding, and an Export API
Cons
  • Pricing requires contacting sales
  • Its breadth may exceed the needs of teams seeking a narrow survey tool
  • Setup and administration may require coordination across enterprise teams
  • Free plan is limited to 25 survey responses per month
  • Growth starts at $114/month with annual billing
  • Advanced survey logic is reserved for Pro and Enterprise
Our verdict

Medallia Experience Cloud brings customer and employee feedback into an experience-management program, with support for other programs such as citizen and patient experience. It is aimed at mid-market and enterprise organizations…

Read the review →

Survicate brings customer feedback collection and analysis together for CX, product, research, and marketing teams. Surveys can reach people through email, links, websites, in-product experiences, mobile apps, and Intercom. Teams can use…

Read the review →
  1. MedalliaCustomer Satisfaction Software 7.7Pricing on request
  2. SurvicateCustomer Satisfaction Software 6.7Free plan · paid from $114/mo (annual) · 10-day trial

Strengths and trade-offs

  • Medallia — where it wins

    • Combines NPS and in-app feedback with text and sentiment analysis
    • Turns feedback into alerts, cases and closed-loop workflows
    • Offers APIs, business-system integrations and enterprise compliance

    Where it doesn't

    • Pricing requires contacting sales
    • Its breadth may exceed the needs of teams seeking a narrow survey tool
    • Setup and administration may require coordination across enterprise teams

  • Survicate — where it wins

    • Collect feedback through email, web, in-product, mobile, and link surveys
    • Free plan includes unlimited active surveys and branch logic
    • Growth adds 25+ integrations, custom branding, and an Export API

    Where it doesn't

    • Free plan is limited to 25 survey responses per month
    • Growth starts at $114/month with annual billing
    • Advanced survey logic is reserved for Pro and Enterprise
  • Medallia7.7/10 · Pricing on request

    Connects feedback analysis to alerts, cases and follow-up workflows for large organizations.

    Visit MedalliaFull verdict →
  • Survicate6.7/10 · Free plan · paid from $114/mo (annual) · 10-day trial

    An accessible feedback tool with broad survey channels, logic, analytics, and a free tier.

    Visit SurvicateFull verdict →

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update