Freshsales vs Creatio CRM

Freshsales8.9Visit Creatio CRM8.7Visit

Higher score Freshsales #6 in CRM Software 8.9/10 Free plan · paid from $9/user/mo (annual) · 21-day trial Free planFree trial✓ 4 of 6 features Visit Freshsales

vs

Creatio CRM #8 in CRM Software 8.7/10 14-day trial Free trial✓ 3 of 6 features Visit Creatio

• Freshsales fits best

  Small sales teams needing calling and AI

• Creatio CRM fits best

  Mid-market and enterprise teams automating customer work

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Side by side

Feature	Freshsales 8.9/10 Visit ↗	Creatio CRM 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#6 in CRM Software	#8 in CRM Software
Best for	Small sales teams needing calling and AI	Mid-market and enterprise teams automating customer work
Pricing model	Free plan + paid	Paid
Starting price	$9/user/mo	14-day trial
Free plan	✓ (best)	—
Free trial	✓	✓
Free trial length	21 days · no card needed	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Community, Docs	Email, Phone, Community, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Integrations	100+ integrations	700+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Freshsales 4/6 · Creatio CRM 3/6
Visual sales pipeline	✓ (best)	Not checked yet
Email sync	✓ (best)	Not checked yet
Marketing automation	Not checked yet	✓ (best)
AI features	✓	✓
Mobile app	✓	✓
Open source	Not checked yet	Not checked yet
Our review
Pros	Free plan supports CRM access for up to three users Built-in phone, chat, WhatsApp, SMS, and email communication Freddy AI adds contact scoring and deal insights	Unifies customer profiles with sales, marketing, and service workflows No-code tools customize workflows and applications Mobile access, AI features, and 700 integrations extend the platform
Cons	The Free plan is limited to three users Monthly billing costs more than annual billing at each paid tier Advanced controls such as audit logs start on Enterprise	There is no free plan CRM products are listed separately from the required Business & AI Studio platform The broad suite may be more than teams focused on one CRM function need
Our verdict	Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can… Read the review →	Creatio CRM brings customer data, sales, marketing, service, and workflow automation into one configurable platform. It is positioned for midsize organizations and enterprises whose teams need to coordinate work across the customer… Read the review →

Strengths and trade-offs

• Freshsales — where it wins

  • Free plan supports CRM access for up to three users
  • Built-in phone, chat, WhatsApp, SMS, and email communication
  • Freddy AI adds contact scoring and deal insights

  Where it doesn't

  • The Free plan is limited to three users
  • Monthly billing costs more than annual billing at each paid tier
  • Advanced controls such as audit logs start on Enterprise

• Creatio CRM — where it wins

  • Unifies customer profiles with sales, marketing, and service workflows
  • No-code tools customize workflows and applications
  • Mobile access, AI features, and 700 integrations extend the platform

  Where it doesn't

  • There is no free plan
  • CRM products are listed separately from the required Business & AI Studio platform
  • The broad suite may be more than teams focused on one CRM function need

• Freshsales8.9/10 · Free plan · paid from $9/user/mo (annual) · 21-day trial

  A flexible CRM for small sales teams that need calling, AI, and pipeline tools.

  Visit FreshsalesFull verdict →
• Creatio CRM8.7/10 · 14-day trial

  A configurable CRM suite for teams coordinating sales, marketing, and service workflows.

  Visit CreatioFull verdict →