ConnectWise ScreenConnect vs BeyondTrust Remote Support

ConnectWise ScreenConnect8.7Visit BeyondTrust Remote Support8.6Visit

Higher score ConnectWise ScreenConnect #7 in Remote Support Software 8.7/10 14-day trial Free trial✓ 1 of 4 features Visit ScreenConnect

vs

BeyondTrust Remote Support #8 in Remote Support Software 8.6/10 Pricing on request · 14-day trial Free trial✓ 1 of 4 features Visit BeyondTrust

• ConnectWise ScreenConnect fits best

  IT teams needing deep troubleshooting controls

• BeyondTrust Remote Support fits best

  Security-focused enterprise support teams

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Side by side

Feature	ConnectWise ScreenConnect 8.7/10 Visit ↗	BeyondTrust Remote Support 8.6/10 Visit ↗
At a glance
Editor score	8.7	8.6
Ranking	#7 in Remote Support Software	#8 in Remote Support Software
Best for	IT teams needing deep troubleshooting controls	Security-focused enterprise support teams
Pricing model	Paid	Paid
Starting price	$30/mo	Pricing on request · 14-day trial
Free plan	—	—
Free trial	14 days	14 days
Free trial length	14 days	14 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Live chat, Community, Docs · 24/7	Live chat, Docs
Compliance	SOC 2, HIPAA, PCI DSS, SSO/SAML, 2FA	SOC 2, ISO 27001, SSO/SAML, 2FA
Integrations	100+ integrations	6 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features ConnectWise ScreenConnect 1/4 · BeyondTrust Remote Support 1/4
Unattended access	Not checked yet	Not checked yet
Session recording	✓	✓
Multi-monitor support	Not checked yet	Not checked yet
Session transfer	Not checked yet	Not checked yet
Specs
Supported platforms	Not checked yet	Not checked yet
Included technician seats	Not checked yet	Not checked yet
Concurrent sessions	Not checked yet	Not checked yet
Our review
Pros	Remote command line and Backstage troubleshooting Session recording, video auditing, and custom audit trails Cloud or self-hosted deployment across major platforms	Attended and unattended access across computers and other endpoints Permission-controlled file transfer, logging, recording, and auditing Native two-factor authentication with CRM, ITSM, SIEM, and API integrations
Cons	No free plan Annual billing starts at $30 per month Advanced features require higher-priced plans	Custom-quote purchasing makes direct price comparison harder The 14-day trial provides a limited evaluation window Its enterprise feature breadth may exceed smaller support teams’ needs
Our verdict	ConnectWise ScreenConnect is remote support and access software for IT teams, managed service providers, help desks, and internal technology departments. It supports remote support sessions, unattended access, file transfer, remote… Read the review →	BeyondTrust Remote Support is remote-access and support software for enterprise IT service desks and helpdesk teams. It supports attended and unattended access to computers, servers, mobile devices, kiosks, network devices, and other… Read the review →

Strengths and trade-offs

• ConnectWise ScreenConnect — where it wins

  • Remote command line and Backstage troubleshooting
  • Session recording, video auditing, and custom audit trails
  • Cloud or self-hosted deployment across major platforms

  Where it doesn't

  • No free plan
  • Annual billing starts at $30 per month
  • Advanced features require higher-priced plans

• BeyondTrust Remote Support — where it wins

  • Attended and unattended access across computers and other endpoints
  • Permission-controlled file transfer, logging, recording, and auditing
  • Native two-factor authentication with CRM, ITSM, SIEM, and API integrations

  Where it doesn't

  • Custom-quote purchasing makes direct price comparison harder
  • The 14-day trial provides a limited evaluation window
  • Its enterprise feature breadth may exceed smaller support teams’ needs

• ConnectWise ScreenConnect8.7/10 · 14-day trial

  Deep troubleshooting, auditing, and deployment options for IT teams.

  Visit ScreenConnectFull verdict →
• BeyondTrust Remote Support8.6/10 · Pricing on request · 14-day trial

  A security-focused remote support suite with broad access, control, and integration features.

  Visit BeyondTrustFull verdict →