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Head-to-head · Remote Support Software

LogMeIn Rescue vs ConnectWise ScreenConnect

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score LogMeIn Rescue #6 in Remote Support Software 8.8/10 14-day trial Free trial✓ 4 of 4 features Visit LogMeIn Rescue
ConnectWise ScreenConnect #7 in Remote Support Software 8.7/10 14-day trial Free trial✓ 1 of 4 features Visit ScreenConnect

LogMeIn Rescue leads on 0 checks, ConnectWise ScreenConnect on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLogMeIn Rescue · 8.8/10
  • Free trialboth
  • Most featuresLogMeIn Rescue · 4 of 4

LogMeIn Rescue scores higher on our rubric for remote support software: 8.8 against 8.7 out of 10; our editors rank them #6 and #7.

LogMeIn Rescue is the better fit for support centers managing many concurrent sessions. ConnectWise ScreenConnect is the better fit for IT teams needing deep troubleshooting controls.

  • LogMeIn Rescue fits best

    Support centers managing many concurrent sessions

  • ConnectWise ScreenConnect fits best

    IT teams needing deep troubleshooting controls

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Side by side

Feature LogMeIn Rescue 8.8/10 Visit ↗ ConnectWise ScreenConnect 8.7/10 Visit ↗
At a glance
Editor score 8.8 8.7
Ranking #6 in Remote Support Software #7 in Remote Support Software
Best for Support centers managing many concurrent sessions IT teams needing deep troubleshooting controls
Pricing model Paid Paid
Starting price — $30/mo
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days
Deployment Cloud Cloud, Self-hosted
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Support Docs · 24/7 Live chat, Community, Docs · 24/7
Compliance 2FA SOC 2, HIPAA, PCI DSS, SSO/SAML, 2FA
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LogMeIn Rescue 4/4 · ConnectWise ScreenConnect 1/4
Unattended access ✓ (best) Not checked yet
Session recording ✓ ✓
Multi-monitor support ✓ (best) Not checked yet
Session transfer ✓ (best) Not checked yet
Specs
Supported platforms Not checked yet Not checked yet
Included technician seats Not checked yet Not checked yet
Concurrent sessions Not checked yet Not checked yet
Our review
Pros
  • Support queues, auto-routing, session transfer, and multi-session handling
  • Remote diagnostics, recording, scripting, file transfer, and unattended access
  • Seven integrations plus mobile device support and configuration
  • Remote command line and Backstage troubleshooting
  • Session recording, video auditing, and custom audit trails
  • Cloud or self-hosted deployment across major platforms
Cons
  • No free plan; access begins with a paid product
  • The technician console's multi-session handling limit is 10 sessions
  • Priority care and committed SLAs require the Rescue Enterprise plan
  • No free plan
  • Annual billing starts at $30 per month
  • Advanced features require higher-priced plans
Our verdict

LogMeIn Rescue is cloud-based remote support software for enterprise IT and customer support teams. Technicians can connect to PCs, Macs, smartphones, and tablets without requiring pre-installed software. Its toolkit covers remote control,…

Read the review →

ConnectWise ScreenConnect is remote support and access software for IT teams, managed service providers, help desks, and internal technology departments. It supports remote support sessions, unattended access, file transfer, remote…

Read the review →
  1. LogMeIn RescueRemote Support Software 8.814-day trial
  2. ConnectWise ScreenConnectRemote Support Software 8.714-day trial

Strengths and trade-offs

  • LogMeIn Rescue — where it wins

    • Support queues, auto-routing, session transfer, and multi-session handling
    • Remote diagnostics, recording, scripting, file transfer, and unattended access
    • Seven integrations plus mobile device support and configuration

    Where it doesn't

    • No free plan; access begins with a paid product
    • The technician console's multi-session handling limit is 10 sessions
    • Priority care and committed SLAs require the Rescue Enterprise plan

  • ConnectWise ScreenConnect — where it wins

    • Remote command line and Backstage troubleshooting
    • Session recording, video auditing, and custom audit trails
    • Cloud or self-hosted deployment across major platforms

    Where it doesn't

    • No free plan
    • Annual billing starts at $30 per month
    • Advanced features require higher-priced plans

More comparisons

All remote support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update