BeyondTrust Remote Support
BeyondTrust Remote Support: A broad remote-support suite for enterprise teams managing sensitive device access. Ranked #10 of 134 in Remote Desktop Software by our editors (8.5/10); pricing: Pricing on request · 14-day trial; best for enterprise support teams needing privileged access.
At a glance
- Editor score8.5 / 10
- PricingPricing on request · 14-day trial
- Best forEnterprise support teams needing privileged access
- Free planNo
- Access modeBoth
- Facts checked20 Sep 2026
Where it wins
- Attended and unattended access across desktop, server, network, and mobile devices
- Session logging, video recording, credential vaulting, and permission-controlled transfers
- ITSM, CRM, SIEM, identity, database, and open API integrations
Where it doesn't
- Pricing requires contacting sales
- Cloud availability varies by region
- Its enterprise feature breadth may exceed basic remote-support needs
Our verdict on BeyondTrust Remote Support
BeyondTrust Remote Support is remote-support software for IT help desks and enterprise service teams. It supports attended and unattended access to computers, servers, network devices, kiosks, and mobile devices across Windows, Linux, macOS, Chrome OS, iOS, Android, Zebra devices, Raspberry Pi OS, and self-hosted environments. Technicians can control screens, share sessions, transfer files with permission controls, use chat, run scripts, and collaborate through desktop, browser-based, or mobile representative consoles. It is best suited to organizations that need controlled access to a wide device estate rather than a narrowly focused desktop-sharing tool.
Its strongest distinction is the depth of access governance and session oversight. Session logging and video recording support auditing and compliance workflows, while credential vaulting and credential injection help representatives access systems without directly exposing credentials. Jump Clients enable unattended device access, and canned scripts plus command-line automation extend support beyond manual screen control. These capabilities make the product relevant for privileged support operations where traceability and repeatable remediation matter.
BeyondTrust Remote Support also fits established enterprise environments through ServiceNow, Atlassian Jira Service Management, LDAP, Kerberos, RADIUS, SAML, Microsoft SQL Server, ITSM integrations, and an open API. Deployment options include cloud and appliance-based models, with cloud availability varying by region. Pricing follows a contact-sales model rather than published plan tiers, so organizations must evaluate the package and deployment approach with BeyondTrust. Choose it when broad platform coverage, recorded sessions, credential controls, automation, and enterprise integrations are priorities. Teams seeking only basic remote access or a straightforward self-serve purchase may prefer a narrower alternative.
Your product? Our editors can test BeyondTrust Remote Support in depth and publish a review, labelled as paid · from $149/mo →
BeyondTrust Remote Support pricing
BeyondTrust Remote Support fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Access mode | Both |
| Supported platforms | Windows, macOS, Linux, Chrome OS, iOS, Android |
| File transfer | Yes |
| Session recording | Yes |
| Managed devices | Not verified |
| Mobile apps | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Self-hosted, Mobile |
| Platforms | Web, Windows, macOS, Linux, iOS, Android |
| Compliance & security | SOC 2, ISO 27001, SSO/SAML, 2FA |
| Support | Live chat, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 6 integrations: CRM tools, ITSM tools, SIEM tools, Password-management tools, ServiceNow, Open API See all → |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | beyondtrust.com |
| Facts checked | 20 Sep 2026 |
BeyondTrust Remote Support integrations
BeyondTrust Remote Support lists 6 integrations on its own site.
- CRM tools
- ITSM tools
- SIEM tools
- Password-management tools
- ServiceNow
- Open API
See all BeyondTrust Remote Support integrations →
Alternatives to BeyondTrust Remote Support
- StarDeskA remote desktop app: reach your own Windows PC or Mac from Windows, macOS, Android or iOS.9.7
- TeamViewer RemoteA mature remote support platform with broad coverage, integrations, and AI features.9.4
- SplashtopA paid remote-access suite with low entry pricing, broad platforms, and deep integrations.9.2
See all BeyondTrust Remote Support alternatives →
Also Ranked In
BeyondTrust Remote Support is ranked in 4 of our directories.
Used BeyondTrust Remote Support? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used BeyondTrust Remote Support for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
BeyondTrust Remote Support is listed in our Remote Desktop Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/beyondtrust-remote-support/"><img src="https://www.itechguides.com/best/badge/beyondtrust-remote-support.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update