Zoho Assist vs BeyondTrust Remote Support

Zoho Assist9.2Visit BeyondTrust Remote Support8.6Visit

Higher score Zoho Assist #2 in Remote Support Software 9.2/10 Free plan · 15-day trial Free planFree trial✓ 1 of 4 features Visit Zoho Assist

vs

BeyondTrust Remote Support #8 in Remote Support Software 8.6/10 Pricing on request · 14-day trial Free trial✓ 1 of 4 features Visit BeyondTrust

• Zoho Assist fits best

  Broad support teams seeking strong value

• BeyondTrust Remote Support fits best

  Security-focused enterprise support teams

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Side by side

Feature	Zoho Assist 9.2/10 Visit ↗	BeyondTrust Remote Support 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#2 in Remote Support Software	#8 in Remote Support Software
Best for	Broad support teams seeking strong value	Security-focused enterprise support teams
Pricing model	Free plan + paid	Paid
Starting price	$10/user/mo	Pricing on request · 14-day trial
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Live chat, Phone · 24/7	Live chat, Docs
Compliance	2FA	SOC 2, ISO 27001, SSO/SAML, 2FA
Integrations	6 integrations	6 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Zoho Assist 1/4 · BeyondTrust Remote Support 1/4
Unattended access	Not checked yet	Not checked yet
Session recording	✓	✓
Multi-monitor support	Not checked yet	Not checked yet
Session transfer	Not checked yet	Not checked yet
Specs
Supported platforms	Not checked yet	Not checked yet
Included technician seats	Not checked yet	Not checked yet
Concurrent sessions	Not checked yet	Not checked yet
Our review
Pros	Free plan plus a verified $10 annual-billing entry tier Attended sessions and unattended access across desktop and mobile platforms Diagnostics, reporting, rebranding, and six service-desk integrations	Attended and unattended access across computers and other endpoints Permission-controlled file transfer, logging, recording, and auditing Native two-factor authentication with CRM, ITSM, SIEM, and API integrations
Cons	Advanced capabilities are concentrated in higher-tier plans The plan list includes repeated tier names The broad feature set may exceed the needs of simple support teams	Custom-quote purchasing makes direct price comparison harder The 14-day trial provides a limited evaluation window Its enterprise feature breadth may exceed smaller support teams’ needs
Our verdict	Zoho Assist is a cloud-based remote desktop and remote support platform for customer support teams, IT help desks, outsourced IT providers, managed service providers, and enterprises. It supports both attended, on-demand sessions and… Read the review →	BeyondTrust Remote Support is remote-access and support software for enterprise IT service desks and helpdesk teams. It supports attended and unattended access to computers, servers, mobile devices, kiosks, network devices, and other… Read the review →

Strengths and trade-offs

• Zoho Assist — where it wins

  • Free plan plus a verified $10 annual-billing entry tier
  • Attended sessions and unattended access across desktop and mobile platforms
  • Diagnostics, reporting, rebranding, and six service-desk integrations

  Where it doesn't

  • Advanced capabilities are concentrated in higher-tier plans
  • The plan list includes repeated tier names
  • The broad feature set may exceed the needs of simple support teams

• BeyondTrust Remote Support — where it wins

  • Attended and unattended access across computers and other endpoints
  • Permission-controlled file transfer, logging, recording, and auditing
  • Native two-factor authentication with CRM, ITSM, SIEM, and API integrations

  Where it doesn't

  • Custom-quote purchasing makes direct price comparison harder
  • The 14-day trial provides a limited evaluation window
  • Its enterprise feature breadth may exceed smaller support teams’ needs

• Zoho Assist9.2/10 · Free plan · 15-day trial

  A flexible remote support suite with a free plan and broad platform coverage.

  Visit Zoho AssistFull verdict →
• BeyondTrust Remote Support8.6/10 · Pricing on request · 14-day trial

  A security-focused remote support suite with broad access, control, and integration features.

  Visit BeyondTrustFull verdict →