TeamViewer Remote vs BeyondTrust Remote Support

TeamViewer Remote9.4Visit BeyondTrust Remote Support8.6Visit

Higher score TeamViewer Remote #1 in Remote Support Software 9.4/10 Free plan · 14-day trial Free planFree trial✓ 1 of 4 features Visit TeamViewer

vs

BeyondTrust Remote Support #8 in Remote Support Software 8.6/10 Pricing on request · 14-day trial Free trial✓ 1 of 4 features Visit BeyondTrust

• TeamViewer Remote fits best

  Organizations needing mature, broad remote support

• BeyondTrust Remote Support fits best

  Security-focused enterprise support teams

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Side by side

Feature	TeamViewer Remote 9.4/10 Visit ↗	BeyondTrust Remote Support 8.6/10 Visit ↗
At a glance
Editor score	9.4	8.6
Ranking	#1 in Remote Support Software	#8 in Remote Support Software
Best for	Organizations needing mature, broad remote support	Security-focused enterprise support teams
Pricing model	Free plan + paid	Paid
Starting price	—	Pricing on request · 14-day trial
Free plan	✓ (best)	—
Free trial	14 days	14 days
Free trial length	14 days	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, Linux, iOS, Android
Support	Email, Live chat, Phone, Tickets, Docs · 24/7	Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, 2FA	SOC 2, ISO 27001, SSO/SAML, 2FA
Integrations	8 integrations	6 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features TeamViewer Remote 1/4 · BeyondTrust Remote Support 1/4
Unattended access	Not checked yet	Not checked yet
Session recording	✓	✓
Multi-monitor support	Not checked yet	Not checked yet
Session transfer	Not checked yet	Not checked yet
Specs
Supported platforms	Not checked yet	Not checked yet
Included technician seats	Not checked yet	Not checked yet
Concurrent sessions	Not checked yet	Not checked yet
Our review
Pros	Supports attended sessions and unattended remote access Covers web, desktop, mobile, and API access Includes recording, audit trails, deployment, and device controls	Attended and unattended access across computers and other endpoints Permission-controlled file transfer, logging, recording, and auditing Native two-factor authentication with CRM, ITSM, SIEM, and API integrations
Cons	Commercial plans have different device and user limits Advanced capabilities are concentrated in higher-tier plans Broad functionality may exceed the needs of simple support teams	Custom-quote purchasing makes direct price comparison harder The 14-day trial provides a limited evaluation window Its enterprise feature breadth may exceed smaller support teams’ needs
Our verdict	TeamViewer Remote is remote desktop and remote support software for individuals, IT teams, and enterprises. It supports attended remote support sessions and unattended remote access across Windows, macOS, Linux, iOS, Android, and the web,… Read the review →	BeyondTrust Remote Support is remote-access and support software for enterprise IT service desks and helpdesk teams. It supports attended and unattended access to computers, servers, mobile devices, kiosks, network devices, and other… Read the review →

Strengths and trade-offs

• TeamViewer Remote — where it wins

  • Supports attended sessions and unattended remote access
  • Covers web, desktop, mobile, and API access
  • Includes recording, audit trails, deployment, and device controls

  Where it doesn't

  • Commercial plans have different device and user limits
  • Advanced capabilities are concentrated in higher-tier plans
  • Broad functionality may exceed the needs of simple support teams

• BeyondTrust Remote Support — where it wins

  • Attended and unattended access across computers and other endpoints
  • Permission-controlled file transfer, logging, recording, and auditing
  • Native two-factor authentication with CRM, ITSM, SIEM, and API integrations

  Where it doesn't

  • Custom-quote purchasing makes direct price comparison harder
  • The 14-day trial provides a limited evaluation window
  • Its enterprise feature breadth may exceed smaller support teams’ needs

• TeamViewer Remote9.4/10 · Free plan · 14-day trial

  A broad remote support suite with attended and unattended access, strong operations, and flexible licensing.

  Visit TeamViewerFull verdict →
• BeyondTrust Remote Support8.6/10 · Pricing on request · 14-day trial

  A security-focused remote support suite with broad access, control, and integration features.

  Visit BeyondTrustFull verdict →