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Head-to-head · Conversational Support Software

Chatwoot vs Gorgias

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Chatwoot #7 in Conversational Support Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Chatwoot
Gorgias #8 in Conversational Support Software 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

Chatwoot leads on 1 check, Gorgias on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChatwoot · 8.3/10
  • Free planonly Chatwoot
  • Free trialboth

Chatwoot scores higher on our rubric for conversational support software: 8.3 against 8.2 out of 10; our editors rank them #7 and #8.

Chatwoot offers free plan; Gorgias doesn't.

Chatwoot is the better fit for teams seeking open-source omnichannel support. Gorgias is the better fit for ecommerce brands on Shopify and similar stacks.

  • Chatwoot fits best

    Teams seeking open-source omnichannel support

  • Gorgias fits best

    Ecommerce brands on Shopify and similar stacks

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Chatwoot 8.3/10 Visit ↗ Gorgias 8.2/10 Visit ↗
At a glance
Editor score 8.3 8.2
Ranking #7 in Conversational Support Software #8 in Conversational Support Software
Best for Teams seeking open-source omnichannel support Ecommerce brands on Shopify and similar stacks
Pricing model Free plan + paid Paid
Starting price $19/user/mo 30-day trial
Free plan ✓ (best) —
Free trial 15 days 30 days
Free trial length 15 days · no card needed 30 days
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Community Email, Live chat, Community, Docs · 24/7
Compliance SOC 2, GDPR, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 15+ integrations 300+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Chatwoot 0/3 · Gorgias 0/3
Shared inbox tools Not checked yet Not checked yet
Conversation routing Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Messaging channels Not checked yet Not checked yet
Automation Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.
  • Combines email, chat, social, SMS, and WhatsApp in one inbox
  • Shows Shopify order, customer, and product context in conversations
  • Includes routing, automated rules, SLAs, and a customer help center
Cons
  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.
  • No ongoing free plan; access is paid after the 30-day trial
  • Its ecommerce focus may not suit teams outside online retail
  • Ticket-based pricing makes cost depend on support volume
Our verdict

Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history…

Read the review →

Gorgias brings customer conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook into a shared helpdesk. It is aimed at ecommerce support teams, particularly Shopify merchants, who need agents to see customer and…

Read the review →
  1. ChatwootConversational Support Software 8.3Free plan · 15-day trial
  2. GorgiasConversational Support Software 8.230-day trial

Strengths and trade-offs

  • Chatwoot — where it wins

    • Shared inbox combines channels with agent assignment and collaboration.
    • Self-hosted deployment, REST API and webhooks support customization.
    • Plans include AI, automation, reporting and help-center tools.

    Where it doesn't

    • The free Hacker plan is limited to 2 agents.
    • Paid plans start at $19 per agent per month with annual billing.
    • The listed native integration set totals 15.

  • Gorgias — where it wins

    • Combines email, chat, social, SMS, and WhatsApp in one inbox
    • Shows Shopify order, customer, and product context in conversations
    • Includes routing, automated rules, SLAs, and a customer help center

    Where it doesn't

    • No ongoing free plan; access is paid after the 30-day trial
    • Its ecommerce focus may not suit teams outside online retail
    • Ticket-based pricing makes cost depend on support volume
  • Chatwoot8.3/10 · Free plan · 15-day trial

    A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

    Visit ChatwootFull verdict →
  • Gorgias8.2/10 · 30-day trial

    A shared helpdesk for ecommerce teams that need order-aware support and automation.

    Visit GorgiasFull verdict →

More comparisons

All conversational support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update