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Head-to-head · Conversational Support Software

Zoho SalesIQ vs Gorgias

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Zoho SalesIQ #4 in Conversational Support Software 8.7/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Zoho SalesIQ
Gorgias #8 in Conversational Support Software 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

Zoho SalesIQ leads on 1 check, Gorgias on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoho SalesIQ · 8.7/10
  • Free planonly Zoho SalesIQ
  • Free trialboth

Zoho SalesIQ scores higher on our rubric for conversational support software: 8.7 against 8.2 out of 10; our editors rank them #4 and #8.

Zoho SalesIQ offers free plan; Gorgias doesn't.

Zoho SalesIQ is the better fit for zoho-centric support teams. Gorgias is the better fit for ecommerce brands on Shopify and similar stacks.

  • Zoho SalesIQ fits best

    Zoho-centric support teams

  • Gorgias fits best

    Ecommerce brands on Shopify and similar stacks

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoho SalesIQ 8.7/10 Visit ↗ Gorgias 8.2/10 Visit ↗
At a glance
Editor score 8.7 8.2
Ranking #4 in Conversational Support Software #8 in Conversational Support Software
Best for Zoho-centric support teams Ecommerce brands on Shopify and similar stacks
Pricing model Free plan + paid Paid
Starting price — 30-day trial
Free plan ✓ (best) —
Free trial 15 days 30 days
Free trial length 15 days · no card needed 30 days
Deployment Cloud, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, iOS, Android
Support Email, Phone, Live chat, Community, Docs Email, Live chat, Community, Docs · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 20 integrations 300+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoho SalesIQ 0/3 · Gorgias 0/3
Shared inbox tools Not checked yet Not checked yet
Conversation routing Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Messaging channels Not checked yet Not checked yet
Automation Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Tracks visitor activity and supports lead scoring and proactive chat.
  • Combines human-agent chat with codeless and programmable bots.
  • Connects with Zoho apps, other business tools, and messaging channels.
  • Combines email, chat, social, SMS, and WhatsApp in one inbox
  • Shows Shopify order, customer, and product context in conversations
  • Includes routing, automated rules, SLAs, and a customer help center
Cons
  • The Free plan is limited to 100 chats per month.
  • Basic includes one custom chatbot and 1,000 chat sessions per month.
  • Advanced channel and bot capabilities are reserved for higher plans.
  • No ongoing free plan; access is paid after the 30-day trial
  • Its ecommerce focus may not suit teams outside online retail
  • Ticket-based pricing makes cost depend on support volume
Our verdict

Zoho SalesIQ brings live-agent chat, visitor tracking, lead scoring, proactive chat, and chatbots together for businesses engaging website and mobile-app visitors. It suits support and sales teams that want to understand visitor activity,…

Read the review →

Gorgias brings customer conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook into a shared helpdesk. It is aimed at ecommerce support teams, particularly Shopify merchants, who need agents to see customer and…

Read the review →
  1. Zoho SalesIQConversational Support Software 8.7Free plan · 15-day trial
  2. GorgiasConversational Support Software 8.230-day trial

Strengths and trade-offs

  • Zoho SalesIQ — where it wins

    • Tracks visitor activity and supports lead scoring and proactive chat.
    • Combines human-agent chat with codeless and programmable bots.
    • Connects with Zoho apps, other business tools, and messaging channels.

    Where it doesn't

    • The Free plan is limited to 100 chats per month.
    • Basic includes one custom chatbot and 1,000 chat sessions per month.
    • Advanced channel and bot capabilities are reserved for higher plans.

  • Gorgias — where it wins

    • Combines email, chat, social, SMS, and WhatsApp in one inbox
    • Shows Shopify order, customer, and product context in conversations
    • Includes routing, automated rules, SLAs, and a customer help center

    Where it doesn't

    • No ongoing free plan; access is paid after the 30-day trial
    • Its ecommerce focus may not suit teams outside online retail
    • Ticket-based pricing makes cost depend on support volume

More comparisons

All conversational support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update