Freshchat vs Gorgias

Freshchat9.2Visit Gorgias8.2Visit

Higher score Freshchat #2 in Conversational Support Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Freshchat

vs

Gorgias #8 in Conversational Support Software 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

• Freshchat fits best

  Teams wanting a free-to-start omnichannel suite

• Gorgias fits best

  Ecommerce brands on Shopify and similar stacks

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Side by side

Feature	Freshchat 9.2/10 Visit ↗	Gorgias 8.2/10 Visit ↗
At a glance
Editor score	9.2	8.2
Ranking	#2 in Conversational Support Software	#8 in Conversational Support Software
Best for	Teams wanting a free-to-start omnichannel suite	Ecommerce brands on Shopify and similar stacks
Pricing model	Free plan + paid	Paid
Starting price	$19/user/mo	30-day trial
Free plan	✓ (best)	—
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Community, Docs	Email, Live chat, Community, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	1,000+ integrations	300+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshchat 0/3 · Gorgias 0/3
Shared inbox tools	Not checked yet	Not checked yet
Conversation routing	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Automation	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Free plan includes web/mobile chat, shared inbox, email, and permissions Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat Enterprise tier adds audit logs, JWT authentication, and domain/IP controls	Combines email, chat, social, SMS, and WhatsApp in one inbox Shows Shopify order, customer, and product context in conversations Includes routing, automated rules, SLAs, and a customer help center
Cons	Freddy AI Agent is an add-on on the Growth plan Intelligent routing and multiple SLA policies begin on Pro Skill-based routing and audit controls require the Enterprise tier	No ongoing free plan; access is paid after the 30-day trial Its ecommerce focus may not suit teams outside online retail Ticket-based pricing makes cost depend on support volume
Our verdict	Freshchat is Freshworks’ customer messaging and live-chat product for sales, marketing, and support teams. It combines website and mobile-app chat widgets, a shared inbox, live human-agent conversations, AI-powered chatbots, visitor… Read the review →	Gorgias brings customer conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook into a shared helpdesk. It is aimed at ecommerce support teams, particularly Shopify merchants, who need agents to see customer and… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Free plan includes web/mobile chat, shared inbox, email, and permissions
  • Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat
  • Enterprise tier adds audit logs, JWT authentication, and domain/IP controls

  Where it doesn't

  • Freddy AI Agent is an add-on on the Growth plan
  • Intelligent routing and multiple SLA policies begin on Pro
  • Skill-based routing and audit controls require the Enterprise tier

• Gorgias — where it wins

  • Combines email, chat, social, SMS, and WhatsApp in one inbox
  • Shows Shopify order, customer, and product context in conversations
  • Includes routing, automated rules, SLAs, and a customer help center

  Where it doesn't

  • No ongoing free plan; access is paid after the 30-day trial
  • Its ecommerce focus may not suit teams outside online retail
  • Ticket-based pricing makes cost depend on support volume

• Freshchat9.2/10 · Free plan · 14-day trial

  A free-to-start omnichannel support suite that scales from shared inboxes to enterprise controls.

  Visit FreshchatFull verdict →
• Gorgias8.2/10 · 30-day trial

  A shared helpdesk for ecommerce teams that need order-aware support and automation.

  Visit GorgiasFull verdict →