Head-to-head · Conversational Support Software
Freshchat vs Front
Freshchat leads on 2 checks, Front on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreFreshchat · 9.2/10
- Lowest starting priceFreshchat · $19/user/mo
- Free planonly Freshchat
- Free trialboth
Freshchat scores higher on our rubric for conversational support software: 9.2 against 8.4 out of 10; our editors rank them #2 and #6.
Freshchat offers free plan; Front doesn't. Freshchat is cheaper to start at $19/user/mo against $25/user/mo.
Freshchat is the better fit for teams wanting a free-to-start omnichannel suite. Front is the better fit for structured shared-inbox support teams.
- Freshchat fits best
Teams wanting a free-to-start omnichannel suite
- Front fits best
Structured shared-inbox support teams
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Side by side
| Feature | Freshchat 9.2/10 Visit ↗ | Front 8.4/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.4 |
| Ranking | #2 in Conversational Support Software | #6 in Conversational Support Software |
| Best for | Teams wanting a free-to-start omnichannel suite | Structured shared-inbox support teams |
| Pricing model | Free plan + paid | Paid |
| Starting price | $19/user/mo (best) | $25/seat/mo |
| Free plan | ✓ (best) | — |
| Free trial | 14 days | 14 days |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Phone, Community, Docs | Email, Live chat, Tickets, Community, Docs |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA | SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA |
| Integrations | 1,000+ integrations | 130+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Freshchat 0/3 · Front 0/3 | ||
| Shared inbox tools | Not checked yet | Not checked yet |
| Conversation routing | Not checked yet | Not checked yet |
| Mobile apps | Not checked yet | Not checked yet |
| Specs | ||
| Messaging channels | Not checked yet | Not checked yet |
| Automation | Not checked yet | Not checked yet |
| Listed integrations | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Freshchat is Freshworks’ customer messaging and live-chat product for sales, marketing, and support teams. It combines website and mobile-app chat widgets, a shared inbox, live human-agent conversations, AI-powered chatbots, visitor… Read the review → |
Front is a cloud, desktop, and mobile customer operations platform for B2B support and service teams. It brings email, chat, SMS, social, Slack, and WhatsApp conversations into shared inboxes, while adding ticketing, assignment,… Read the review → |
Strengths and trade-offs
Freshchat — where it wins
- Free plan includes web/mobile chat, shared inbox, email, and permissions
- Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat
- Enterprise tier adds audit logs, JWT authentication, and domain/IP controls
Where it doesn't
- Freddy AI Agent is an add-on on the Growth plan
- Intelligent routing and multiple SLA policies begin on Pro
- Skill-based routing and audit controls require the Enterprise tier
Front — where it wins
- Shared inboxes with ticketing, routing, prioritization, and custom statuses
- Omnichannel support across email, chat, SMS, social, Slack, and WhatsApp
- Automation, analytics, knowledge bases, portals, APIs, and AI assistance
Where it doesn't
- Annual billing is the displayed pricing option.
- Starter limits support to a single channel.
- Advanced AI and administration require Enterprise.
- Freshchat9.2/10 · Free plan · 14-day trial
A free-to-start omnichannel support suite that scales from shared inboxes to enterprise controls.
Visit FreshchatFull verdict → - Front8.4/10 · 14-day trial
Front combines shared-inbox support, automation, omnichannel channels, and customer portals.
Visit FrontFull verdict →
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All conversational support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update