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Head-to-head · Conversational Support Software

Freshchat vs Front

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Freshchat #2 in Conversational Support Software 6.0/10 Free plan · paid from $19/mo (annual) · 14-day trial Free plan✓ 0 of 3 features Visit Freshchat
Front #7 in Conversational Support Software 5.0/10 From $25/user/mo (annual) · 14-day trial ✓ 0 of 3 features Visit Front

Freshchat leads on 1 check, Front on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshchat · 6.0/10
  • Free planonly Freshchat

Freshchat scores higher on our rubric for conversational support software: 6.0 against 5.0 out of 10; our editors rank them #2 and #7.

Freshchat offers free plan; Front doesn't.

Freshchat is the better fit for teams wanting a free-to-start omnichannel suite. Front is the better fit for structured shared-inbox support teams.

  • Freshchat fits best

    Teams wanting a free-to-start omnichannel suite

  • Front fits best

    Structured shared-inbox support teams

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Side by side

Feature Freshchat 6.0/10 Visit ↗ Front 5.0/10 Visit ↗
At a glance
Editor score 6.0 5.0
Ranking #2 in Conversational Support Software #7 in Conversational Support Software
Best for Teams wanting a free-to-start omnichannel suite Structured shared-inbox support teams
Pricing model Free plan + paid Paid
Starting price Not published $25/user/mo
Free plan ✓ (best) —
Free trial — —
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Live chat, Tickets, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations 1,000+ integrations 130+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshchat 0/3 · Front 0/3
Shared inbox tools Not published Not published
Conversation routing Not published Not published
Mobile apps Not published Not published
Specs
Messaging channels Not published Not published
Automation Not published Not published
Listed integrations Not published Not published
Our review
Pros
  • Free plan includes web/mobile chat, shared inbox, email, and permissions
  • Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat
  • Enterprise tier adds audit logs, JWT authentication, and domain/IP controls
  • Shared inboxes with ticketing, routing, prioritization, and custom statuses
  • Omnichannel support across email, chat, SMS, social, Slack, and WhatsApp
  • Automation, analytics, knowledge bases, portals, APIs, and AI assistance
Cons
  • Freddy AI Agent is an add-on on the Growth plan
  • Intelligent routing and multiple SLA policies begin on Pro
  • Skill-based routing and audit controls require the Enterprise tier
  • Annual billing is the displayed pricing option.
  • Starter limits support to a single channel.
  • Advanced AI and administration require Enterprise.
Our verdict

Freshchat is Freshworks’ customer messaging and live-chat product for sales, marketing, and support teams. It combines website and mobile-app chat widgets, a shared inbox, live human-agent conversations, AI-powered chatbots, visitor…

Read the review →

Front is a cloud, desktop, and mobile customer operations platform for B2B support and service teams. It brings email, chat, SMS, social, Slack, and WhatsApp conversations into shared inboxes, while adding ticketing, assignment,…

Read the review →
  1. FreshchatConversational Support Software 6.0Free plan · paid from $19/mo (annual) · 14-day trial
  2. FrontConversational Support Software 5.0From $25/user/mo (annual) · 14-day trial

Strengths and trade-offs

  • Freshchat — where it wins

    • Free plan includes web/mobile chat, shared inbox, email, and permissions
    • Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat
    • Enterprise tier adds audit logs, JWT authentication, and domain/IP controls

    Where it doesn't

    • Freddy AI Agent is an add-on on the Growth plan
    • Intelligent routing and multiple SLA policies begin on Pro
    • Skill-based routing and audit controls require the Enterprise tier

  • Front — where it wins

    • Shared inboxes with ticketing, routing, prioritization, and custom statuses
    • Omnichannel support across email, chat, SMS, social, Slack, and WhatsApp
    • Automation, analytics, knowledge bases, portals, APIs, and AI assistance

    Where it doesn't

    • Annual billing is the displayed pricing option.
    • Starter limits support to a single channel.
    • Advanced AI and administration require Enterprise.
  • Freshchat6.0/10 · Free plan · paid from $19/mo (annual) · 14-day trial

    A free-to-start omnichannel support suite that scales from shared inboxes to enterprise controls.

    Visit FreshchatFull verdict →
  • Front5.0/10 · From $25/user/mo (annual) · 14-day trial

    Front combines shared-inbox support, automation, omnichannel channels, and customer portals.

    Visit FrontFull verdict →

More comparisons

All conversational support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026