Head-to-head · Conversational Support Software
LiveChat vs Front
LiveChat leads on 1 check, Front on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Lowest starting priceLiveChat · $19/user/mo
LiveChat and Front score identically on our rubric (5.0 out of 10) for conversational support software; LiveChat sits at #3 and Front at #7 in our editorial ranking, so the choice comes down to fit.
LiveChat is cheaper to start at $19/user/mo against $25/user/mo.
LiveChat is the better fit for teams running dedicated live-chat operations. Front is the better fit for structured shared-inbox support teams.
- LiveChat fits best
Teams running dedicated live-chat operations
- Front fits best
Structured shared-inbox support teams
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Side by side
| Feature | LiveChat 5.0/10 Visit ↗ | Front 5.0/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 5.0 | 5.0 |
| Ranking | #3 in Conversational Support Software | #7 in Conversational Support Software |
| Best for | Teams running dedicated live-chat operations | Structured shared-inbox support teams |
| Pricing model | Paid | Paid |
| Starting price | $19/user/mo (best) | $25/user/mo |
| Free plan | — | — |
| Free trial | — | — |
| Free trial length | 14 days · no card needed | 14 days · no card needed |
| Deployment | Cloud, Desktop, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Live chat, Docs · 24/7 | Email, Live chat, Tickets, Community, Docs |
| Compliance | GDPR, HIPAA, 2FA | SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA |
| Integrations | 200+ integrations | 130+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features LiveChat 0/3 · Front 0/3 | ||
| Shared inbox tools | Not published | Not published |
| Conversation routing | Not published | Not published |
| Mobile apps | Not published | Not published |
| Specs | ||
| Messaging channels | Not published | Not published |
| Automation | Not published | Not published |
| Listed integrations | Not published | Not published |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | LiveChat centers customer support on a website chat widget and an agent application. It is suited to businesses that want human agents to handle real-time visitor conversations, with options to monitor activity, route chats, send… Read the review → |
Front is a cloud, desktop, and mobile customer operations platform for B2B support and service teams. It brings email, chat, SMS, social, Slack, and WhatsApp conversations into shared inboxes, while adding ticketing, assignment,… Read the review → |
Strengths and trade-offs
LiveChat — where it wins
- Tracks visitor activity and routes chats to agents in real time
- Supports proactive invitations and chat reporting
- Offers web, desktop, mobile, and messaging-channel coverage
Where it doesn't
- No free plan; paid plans start at $19 per user monthly with annual billing
- Starter limits tracking to 100 visitors and one recurring campaign
- Autonomous AI Agent functionality is Text-only, not included with legacy LiveChat plans
Front — where it wins
- Shared inboxes with ticketing, routing, prioritization, and custom statuses
- Omnichannel support across email, chat, SMS, social, Slack, and WhatsApp
- Automation, analytics, knowledge bases, portals, APIs, and AI assistance
Where it doesn't
- Annual billing is the displayed pricing option.
- Starter limits support to a single channel.
- Advanced AI and administration require Enterprise.
- LiveChat5.0/10 · From $19/user/mo (annual) · 14-day trial
A live-chat-focused support tool with visitor tracking, routing, campaigns, and messaging channels.
Visit LiveChatFull verdict → - Front5.0/10 · From $25/user/mo (annual) · 14-day trial
Front combines shared-inbox support, automation, omnichannel channels, and customer portals.
Visit FrontFull verdict →
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All conversational support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026