LiveChat vs Chatwoot

LiveChat9.0Visit Chatwoot8.3Visit

Higher score LiveChat #3 in Conversational Support Software 9.0/10 14-day trial Free trial✓ 0 of 3 features Visit LiveChat

vs

Chatwoot #7 in Conversational Support Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Chatwoot

• LiveChat fits best

  Teams running dedicated live-chat operations

• Chatwoot fits best

  Teams seeking open-source omnichannel support

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Side by side

Feature	LiveChat 9.0/10 Visit ↗	Chatwoot 8.3/10 Visit ↗
At a glance
Editor score	9.0	8.3
Ranking	#3 in Conversational Support Software	#7 in Conversational Support Software
Best for	Teams running dedicated live-chat operations	Teams seeking open-source omnichannel support
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo	$19/user/mo
Free plan	—	✓ (best)
Free trial	14 days	15 days
Free trial length	14 days · no card needed	15 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, macOS, iOS, Android	Web
Support	Live chat, Docs · 24/7	Email, Community
Compliance	GDPR, HIPAA, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	200+ integrations	15+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features LiveChat 0/3 · Chatwoot 0/3
Shared inbox tools	Not checked yet	Not checked yet
Conversation routing	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Automation	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Tracks visitor activity and routes chats to agents in real time Supports proactive invitations and chat reporting Offers web, desktop, mobile, and messaging-channel coverage	Shared inbox combines channels with agent assignment and collaboration. Self-hosted deployment, REST API and webhooks support customization. Plans include AI, automation, reporting and help-center tools.
Cons	No free plan; paid plans start at $19 per user monthly with annual billing Starter limits tracking to 100 visitors and one recurring campaign Autonomous AI Agent functionality is Text-only, not included with legacy LiveChat plans	The free Hacker plan is limited to 2 agents. Paid plans start at $19 per agent per month with annual billing. The listed native integration set totals 15.
Our verdict	LiveChat centers customer support on a website chat widget and an agent application. It is suited to businesses that want human agents to handle real-time visitor conversations, with options to monitor activity, route chats, send… Read the review →	Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history… Read the review →

Strengths and trade-offs

• LiveChat — where it wins

  • Tracks visitor activity and routes chats to agents in real time
  • Supports proactive invitations and chat reporting
  • Offers web, desktop, mobile, and messaging-channel coverage

  Where it doesn't

  • No free plan; paid plans start at $19 per user monthly with annual billing
  • Starter limits tracking to 100 visitors and one recurring campaign
  • Autonomous AI Agent functionality is Text-only, not included with legacy LiveChat plans

• Chatwoot — where it wins

  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.

  Where it doesn't

  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.

• LiveChat9.0/10 · 14-day trial

  A live-chat-focused support tool with visitor tracking, routing, campaigns, and messaging channels.

  Visit LiveChatFull verdict →
• Chatwoot8.3/10 · Free plan · 15-day trial

  A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

  Visit ChatwootFull verdict →