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Head-to-head · Conversational Support Software

Intercom vs Chatwoot

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Intercom #1 in Conversational Support Software 9.4/10 14-day trial Free trial✓ 0 of 3 features Visit Intercom
Chatwoot #7 in Conversational Support Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Chatwoot

Intercom leads on 0 checks, Chatwoot on 2, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIntercom · 9.4/10
  • Lowest starting priceChatwoot · $19/user/mo
  • Free planonly Chatwoot
  • Free trialboth

Intercom scores higher on our rubric for conversational support software: 9.4 against 8.3 out of 10; our editors rank them #1 and #7.

Chatwoot offers free plan; Intercom doesn't. Chatwoot is cheaper to start at $19/user/mo against $29/user/mo.

Intercom is the better fit for enterprise omnichannel support teams. Chatwoot is the better fit for teams seeking open-source omnichannel support.

  • Intercom fits best

    Enterprise omnichannel support teams

  • Chatwoot fits best

    Teams seeking open-source omnichannel support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Intercom 9.4/10 Visit ↗ Chatwoot 8.3/10 Visit ↗
At a glance
Editor score 9.4 8.3
Ranking #1 in Conversational Support Software #7 in Conversational Support Software
Best for Enterprise omnichannel support teams Teams seeking open-source omnichannel support
Pricing model Paid Free plan + paid
Starting price $29/seat/mo $19/user/mo (best)
Free plan — ✓ (best)
Free trial 14 days 15 days
Free trial length 14 days · no card needed 15 days · no card needed
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Support Email, Live chat, Community, Docs · 24/7 Email, Community
Compliance SOC 2, ISO 27001, GDPR, HIPAA, 2FA SOC 2, GDPR, SSO/SAML, 2FA
Integrations 450+ integrations 15+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Intercom 0/3 · Chatwoot 0/3
Shared inbox tools Not checked yet Not checked yet
Conversation routing Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Messaging channels Not checked yet Not checked yet
Automation Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Fin AI Agent supports answers and human handoff with conversation context
  • Omnichannel coverage spans chat, email, phone, SMS, WhatsApp, and social
  • 450 integrations connect tools including Salesforce, HubSpot, and Shopify
  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.
Cons
  • There is no free plan
  • Advanced automation and team controls require higher-priced tiers
  • Fin AI Agent is billed separately at $0.99 per outcome
  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.
Our verdict

Intercom combines website and in-product Messenger chat, a shared inbox, ticketing, workflow automation, help centers, reporting, and Fin AI Agent. It is designed for teams supporting visitors and customers across live chat, email, phone,…

Read the review →

Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history…

Read the review →
  1. IntercomConversational Support Software 9.414-day trial
  2. ChatwootConversational Support Software 8.3Free plan · 15-day trial

Strengths and trade-offs

  • Intercom — where it wins

    • Fin AI Agent supports answers and human handoff with conversation context
    • Omnichannel coverage spans chat, email, phone, SMS, WhatsApp, and social
    • 450 integrations connect tools including Salesforce, HubSpot, and Shopify

    Where it doesn't

    • There is no free plan
    • Advanced automation and team controls require higher-priced tiers
    • Fin AI Agent is billed separately at $0.99 per outcome

  • Chatwoot — where it wins

    • Shared inbox combines channels with agent assignment and collaboration.
    • Self-hosted deployment, REST API and webhooks support customization.
    • Plans include AI, automation, reporting and help-center tools.

    Where it doesn't

    • The free Hacker plan is limited to 2 agents.
    • Paid plans start at $19 per agent per month with annual billing.
    • The listed native integration set totals 15.
  • Intercom9.4/10 · 14-day trial

    A full omnichannel support workspace with AI, automation, ticketing, and handoff.

    Visit IntercomFull verdict →
  • Chatwoot8.3/10 · Free plan · 15-day trial

    A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

    Visit ChatwootFull verdict →

More comparisons

All conversational support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update