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Head-to-head · Conversational Support Software

tawk.to vs Chatwoot

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score tawk.to #5 in Conversational Support Software 8.6/10 Free plan Free plan✓ 0 of 3 features Visit tawk.to
Chatwoot #7 in Conversational Support Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Chatwoot

tawk.to leads on 0 checks, Chatwoot on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoretawk.to · 8.6/10
  • Free planboth
  • Free trialonly Chatwoot

tawk.to scores higher on our rubric for conversational support software: 8.6 against 8.3 out of 10; our editors rank them #5 and #7.

tawk.to is the better fit for budget teams wanting broad free chat features. Chatwoot is the better fit for teams seeking open-source omnichannel support.

  • tawk.to fits best

    Budget teams wanting broad free chat features

  • Chatwoot fits best

    Teams seeking open-source omnichannel support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature tawk.to 8.6/10 Visit ↗ Chatwoot 8.3/10 Visit ↗
At a glance
Editor score 8.6 8.3
Ranking #5 in Conversational Support Software #7 in Conversational Support Software
Best for Budget teams wanting broad free chat features Teams seeking open-source omnichannel support
Pricing model Free plan + paid Free plan + paid
Starting price $290/yr $19/user/mo
Free plan ✓ ✓
Free trial — 15 days
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Live chat, Docs · 24/7 Email, Community
Compliance GDPR SOC 2, GDPR, SSO/SAML, 2FA
Integrations 13 integrations 15+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features tawk.to 0/3 · Chatwoot 0/3
Shared inbox tools Not checked yet Not checked yet
Conversation routing Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Messaging channels Not checked yet Not checked yet
Automation Not checked yet Not checked yet
Listed integrations Not checked yet Not checked yet
Our review
Pros
  • Free website chat includes visitor monitoring and a shared inbox
  • Hobby plan includes multilingual AI chat and knowledge-base training
  • Works across web, desktop and mobile, with messaging integrations
  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.
Cons
  • Hobby is limited to 100 monthly message credits and one AI chat agent
  • Advanced AI capacity and assisted setup require paid plans
  • Integration and compliance evidence is lighter than its feature breadth
  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.
Our verdict

tawk.to is a hosted customer communication platform for businesses that want to engage website visitors and manage conversations. It combines a website chat widget and real-time agent chat with visitor monitoring, a shared inbox,…

Read the review →

Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history…

Read the review →
  1. tawk.toConversational Support Software 8.6Free plan
  2. ChatwootConversational Support Software 8.3Free plan · 15-day trial

Strengths and trade-offs

  • tawk.to — where it wins

    • Free website chat includes visitor monitoring and a shared inbox
    • Hobby plan includes multilingual AI chat and knowledge-base training
    • Works across web, desktop and mobile, with messaging integrations

    Where it doesn't

    • Hobby is limited to 100 monthly message credits and one AI chat agent
    • Advanced AI capacity and assisted setup require paid plans
    • Integration and compliance evidence is lighter than its feature breadth

  • Chatwoot — where it wins

    • Shared inbox combines channels with agent assignment and collaboration.
    • Self-hosted deployment, REST API and webhooks support customization.
    • Plans include AI, automation, reporting and help-center tools.

    Where it doesn't

    • The free Hacker plan is limited to 2 agents.
    • Paid plans start at $19 per agent per month with annual billing.
    • The listed native integration set totals 15.
  • tawk.to8.6/10 · Free plan

    A free chat and support hub, with paid AI tiers for higher message volumes and team needs.

    Visit tawk.toFull verdict →
  • Chatwoot8.3/10 · Free plan · 15-day trial

    A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

    Visit ChatwootFull verdict →

More comparisons

All conversational support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update