Freshchat vs Chatwoot

Freshchat9.2Visit Chatwoot8.3Visit

Higher score Freshchat #2 in Conversational Support Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Freshchat

vs

Chatwoot #7 in Conversational Support Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Chatwoot

• Freshchat fits best

  Teams wanting a free-to-start omnichannel suite

• Chatwoot fits best

  Teams seeking open-source omnichannel support

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Side by side

Feature	Freshchat 9.2/10 Visit ↗	Chatwoot 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#2 in Conversational Support Software	#7 in Conversational Support Software
Best for	Teams wanting a free-to-start omnichannel suite	Teams seeking open-source omnichannel support
Pricing model	Free plan + paid	Free plan + paid
Starting price	$19/user/mo	$19/user/mo
Free plan	✓	✓
Free trial	14 days	15 days
Free trial length	14 days · no card needed	15 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Phone, Community, Docs	Email, Community
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	1,000+ integrations	15+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshchat 0/3 · Chatwoot 0/3
Shared inbox tools	Not checked yet	Not checked yet
Conversation routing	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Automation	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Free plan includes web/mobile chat, shared inbox, email, and permissions Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat Enterprise tier adds audit logs, JWT authentication, and domain/IP controls	Shared inbox combines channels with agent assignment and collaboration. Self-hosted deployment, REST API and webhooks support customization. Plans include AI, automation, reporting and help-center tools.
Cons	Freddy AI Agent is an add-on on the Growth plan Intelligent routing and multiple SLA policies begin on Pro Skill-based routing and audit controls require the Enterprise tier	The free Hacker plan is limited to 2 agents. Paid plans start at $19 per agent per month with annual billing. The listed native integration set totals 15.
Our verdict	Freshchat is Freshworks’ customer messaging and live-chat product for sales, marketing, and support teams. It combines website and mobile-app chat widgets, a shared inbox, live human-agent conversations, AI-powered chatbots, visitor… Read the review →	Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history… Read the review →

Strengths and trade-offs

• Freshchat — where it wins

  • Free plan includes web/mobile chat, shared inbox, email, and permissions
  • Omnichannel coverage spans email, social, SMS, WhatsApp, and live chat
  • Enterprise tier adds audit logs, JWT authentication, and domain/IP controls

  Where it doesn't

  • Freddy AI Agent is an add-on on the Growth plan
  • Intelligent routing and multiple SLA policies begin on Pro
  • Skill-based routing and audit controls require the Enterprise tier

• Chatwoot — where it wins

  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.

  Where it doesn't

  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.

• Freshchat9.2/10 · Free plan · 14-day trial

  A free-to-start omnichannel support suite that scales from shared inboxes to enterprise controls.

  Visit FreshchatFull verdict →
• Chatwoot8.3/10 · Free plan · 15-day trial

  A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

  Visit ChatwootFull verdict →