Zoho SalesIQ vs Chatwoot

Zoho SalesIQ8.7Visit Chatwoot8.3Visit

Higher score Zoho SalesIQ #4 in Conversational Support Software 8.7/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Zoho SalesIQ

vs

Chatwoot #7 in Conversational Support Software 8.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 3 features Visit Chatwoot

• Zoho SalesIQ fits best

  Zoho-centric support teams

• Chatwoot fits best

  Teams seeking open-source omnichannel support

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Side by side

Feature	Zoho SalesIQ 8.7/10 Visit ↗	Chatwoot 8.3/10 Visit ↗
At a glance
Editor score	8.7	8.3
Ranking	#4 in Conversational Support Software	#7 in Conversational Support Software
Best for	Zoho-centric support teams	Teams seeking open-source omnichannel support
Pricing model	Free plan + paid	Free plan + paid
Starting price	—	$19/user/mo
Free plan	✓	✓
Free trial	15 days	15 days
Free trial length	15 days · no card needed	15 days · no card needed
Deployment	Cloud, Desktop, Mobile	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web
Support	Email, Phone, Live chat, Community, Docs	Email, Community
Compliance	SOC 2, ISO 27001, GDPR, HIPAA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	20 integrations	15+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoho SalesIQ 0/3 · Chatwoot 0/3
Shared inbox tools	Not checked yet	Not checked yet
Conversation routing	Not checked yet	Not checked yet
Mobile apps	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Automation	Not checked yet	Not checked yet
Listed integrations	Not checked yet	Not checked yet
Our review
Pros	Tracks visitor activity and supports lead scoring and proactive chat. Combines human-agent chat with codeless and programmable bots. Connects with Zoho apps, other business tools, and messaging channels.	Shared inbox combines channels with agent assignment and collaboration. Self-hosted deployment, REST API and webhooks support customization. Plans include AI, automation, reporting and help-center tools.
Cons	The Free plan is limited to 100 chats per month. Basic includes one custom chatbot and 1,000 chat sessions per month. Advanced channel and bot capabilities are reserved for higher plans.	The free Hacker plan is limited to 2 agents. Paid plans start at $19 per agent per month with annual billing. The listed native integration set totals 15.
Our verdict	Zoho SalesIQ brings live-agent chat, visitor tracking, lead scoring, proactive chat, and chatbots together for businesses engaging website and mobile-app visitors. It suits support and sales teams that want to understand visitor activity,… Read the review →	Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history… Read the review →

Strengths and trade-offs

• Zoho SalesIQ — where it wins

  • Tracks visitor activity and supports lead scoring and proactive chat.
  • Combines human-agent chat with codeless and programmable bots.
  • Connects with Zoho apps, other business tools, and messaging channels.

  Where it doesn't

  • The Free plan is limited to 100 chats per month.
  • Basic includes one custom chatbot and 1,000 chat sessions per month.
  • Advanced channel and bot capabilities are reserved for higher plans.

• Chatwoot — where it wins

  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.

  Where it doesn't

  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.

• Zoho SalesIQ8.7/10 · Free plan · 15-day trial

  A flexible chat and visitor-engagement suite with a free tier and deep Zoho connections.

  Visit Zoho SalesIQFull verdict →
• Chatwoot8.3/10 · Free plan · 15-day trial

  A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

  Visit ChatwootFull verdict →