Head-to-head · Conversational Support Software
Intercom vs Gorgias
Intercom leads on 0 checks, Gorgias on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreIntercom · 9.4/10
- Free trialboth
Intercom scores higher on our rubric for conversational support software: 9.4 against 8.2 out of 10; our editors rank them #1 and #8.
Intercom is the better fit for enterprise omnichannel support teams. Gorgias is the better fit for ecommerce brands on Shopify and similar stacks.
- Intercom fits best
Enterprise omnichannel support teams
- Gorgias fits best
Ecommerce brands on Shopify and similar stacks
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Side by side
| Feature | Intercom 9.4/10 Visit ↗ | Gorgias 8.2/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.4 | 8.2 |
| Ranking | #1 in Conversational Support Software | #8 in Conversational Support Software |
| Best for | Enterprise omnichannel support teams | Ecommerce brands on Shopify and similar stacks |
| Pricing model | Paid | Paid |
| Starting price | $29/seat/mo | 30-day trial |
| Free plan | — | — |
| Free trial | 14 days | 30 days |
| Free trial length | 14 days · no card needed | 30 days |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Live chat, Community, Docs · 24/7 | Email, Live chat, Community, Docs · 24/7 |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, 2FA | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Integrations | 450+ integrations | 300+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Intercom 0/3 · Gorgias 0/3 | ||
| Shared inbox tools | Not checked yet | Not checked yet |
| Conversation routing | Not checked yet | Not checked yet |
| Mobile apps | Not checked yet | Not checked yet |
| Specs | ||
| Messaging channels | Not checked yet | Not checked yet |
| Automation | Not checked yet | Not checked yet |
| Listed integrations | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Intercom combines website and in-product Messenger chat, a shared inbox, ticketing, workflow automation, help centers, reporting, and Fin AI Agent. It is designed for teams supporting visitors and customers across live chat, email, phone,… Read the review → |
Gorgias brings customer conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook into a shared helpdesk. It is aimed at ecommerce support teams, particularly Shopify merchants, who need agents to see customer and… Read the review → |
Strengths and trade-offs
Intercom — where it wins
- Fin AI Agent supports answers and human handoff with conversation context
- Omnichannel coverage spans chat, email, phone, SMS, WhatsApp, and social
- 450 integrations connect tools including Salesforce, HubSpot, and Shopify
Where it doesn't
- There is no free plan
- Advanced automation and team controls require higher-priced tiers
- Fin AI Agent is billed separately at $0.99 per outcome
Gorgias — where it wins
- Combines email, chat, social, SMS, and WhatsApp in one inbox
- Shows Shopify order, customer, and product context in conversations
- Includes routing, automated rules, SLAs, and a customer help center
Where it doesn't
- No ongoing free plan; access is paid after the 30-day trial
- Its ecommerce focus may not suit teams outside online retail
- Ticket-based pricing makes cost depend on support volume
- Intercom9.4/10 · 14-day trial
A full omnichannel support workspace with AI, automation, ticketing, and handoff.
Visit IntercomFull verdict → - Gorgias8.2/10 · 30-day trial
A shared helpdesk for ecommerce teams that need order-aware support and automation.
Visit GorgiasFull verdict →
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All conversational support software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update