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Head-to-head · Conversational Support Software

Front vs Chatwoot

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Front #7 in Conversational Support Software 5.0/10 From $25/user/mo (annual) · 14-day trial ✓ 0 of 3 features Visit Front
Higher score Chatwoot #8 in Conversational Support Software 6.0/10 Free plan · paid from $19/mo (annual) · 15-day trial Free plan✓ 0 of 3 features Visit Chatwoot

Front leads on 0 checks, Chatwoot on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreChatwoot · 6.0/10
  • Free planonly Chatwoot

Chatwoot scores higher on our rubric for conversational support software: 6.0 against 5.0 out of 10; our editors rank them #8 and #7.

Chatwoot offers free plan; Front doesn't.

Front is the better fit for structured shared-inbox support teams. Chatwoot is the better fit for teams seeking open-source omnichannel support.

  • Front fits best

    Structured shared-inbox support teams

  • Chatwoot fits best

    Teams seeking open-source omnichannel support

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Side by side

Feature Front 5.0/10 Visit ↗ Chatwoot 6.0/10 Visit ↗
At a glance
Editor score 5.0 6.0
Ranking #7 in Conversational Support Software #8 in Conversational Support Software
Best for Structured shared-inbox support teams Teams seeking open-source omnichannel support
Pricing model Paid Free plan + paid
Starting price $25/user/mo Not published
Free plan — ✓ (best)
Free trial — —
Free trial length 14 days · no card needed 15 days · no card needed
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Live chat, Tickets, Community, Docs Email, Community
Compliance SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA SOC 2, GDPR, SSO/SAML, 2FA
Integrations 130+ integrations 15+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Front 0/3 · Chatwoot 0/3
Shared inbox tools Not published Not published
Conversation routing Not published Not published
Mobile apps Not published Not published
Specs
Messaging channels Not published Not published
Automation Not published Not published
Listed integrations Not published Not published
Our review
Pros
  • Shared inboxes with ticketing, routing, prioritization, and custom statuses
  • Omnichannel support across email, chat, SMS, social, Slack, and WhatsApp
  • Automation, analytics, knowledge bases, portals, APIs, and AI assistance
  • Shared inbox combines channels with agent assignment and collaboration.
  • Self-hosted deployment, REST API and webhooks support customization.
  • Plans include AI, automation, reporting and help-center tools.
Cons
  • Annual billing is the displayed pricing option.
  • Starter limits support to a single channel.
  • Advanced AI and administration require Enterprise.
  • The free Hacker plan is limited to 2 agents.
  • Paid plans start at $19 per agent per month with annual billing.
  • The listed native integration set totals 15.
Our verdict

Front is a cloud, desktop, and mobile customer operations platform for B2B support and service teams. It brings email, chat, SMS, social, Slack, and WhatsApp conversations into shared inboxes, while adding ticketing, assignment,…

Read the review →

Chatwoot brings customer conversations from website live chat, email, WhatsApp, social networks, SMS and other channels into a shared inbox. It is aimed at support teams that need agent assignment, customer profiles, conversation history…

Read the review →
  1. FrontConversational Support Software 5.0From $25/user/mo (annual) · 14-day trial
  2. ChatwootConversational Support Software 6.0Free plan · paid from $19/mo (annual) · 15-day trial

Strengths and trade-offs

  • Front — where it wins

    • Shared inboxes with ticketing, routing, prioritization, and custom statuses
    • Omnichannel support across email, chat, SMS, social, Slack, and WhatsApp
    • Automation, analytics, knowledge bases, portals, APIs, and AI assistance

    Where it doesn't

    • Annual billing is the displayed pricing option.
    • Starter limits support to a single channel.
    • Advanced AI and administration require Enterprise.

  • Chatwoot — where it wins

    • Shared inbox combines channels with agent assignment and collaboration.
    • Self-hosted deployment, REST API and webhooks support customization.
    • Plans include AI, automation, reporting and help-center tools.

    Where it doesn't

    • The free Hacker plan is limited to 2 agents.
    • Paid plans start at $19 per agent per month with annual billing.
    • The listed native integration set totals 15.
  • Front5.0/10 · From $25/user/mo (annual) · 14-day trial

    Front combines shared-inbox support, automation, omnichannel channels, and customer portals.

    Visit FrontFull verdict →
  • Chatwoot6.0/10 · Free plan · paid from $19/mo (annual) · 15-day trial

    A flexible shared inbox with cloud and self-hosted options, plus AI and automation.

    Visit ChatwootFull verdict →

More comparisons

All conversational support software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026