AT&T Office@Hand vs Freshcaller

AT&T Office@Hand9.1Visit Freshcaller8.7Visit

Higher score AT&T Office@Hand #3 in Voip Software 9.1/10 Paid ✓ 5 of 5 features Try AT&T Office@Hand

vs

Freshcaller #6 in Voip Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 0 of 5 features Visit Freshcaller

• AT&T Office@Hand fits best

  Businesses needing broad unified communications

• Freshcaller fits best

  Teams wanting a free entry point and call-center basics

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Side by side

Feature	AT&T Office@Hand 9.1/10 Visit ↗	Freshcaller 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#3 in Voip Software	#6 in Voip Software
Best for	Businesses needing broad unified communications	Teams wanting a free entry point and call-center basics
Pricing model	Paid	Free plan + paid
Starting price	$25/user/mo	$15/user/mo (best)
Free plan	—	✓ (best)
Free trial	—	14 days
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Docs, Phone	Email, Phone, Community, Docs
Compliance	SOC 2, GDPR, HIPAA	SOC 2, ISO 27001
Integrations	300+ integrations	4 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features AT&T Office@Hand 5/5 · Freshcaller 0/5
Local phone numbers	✓ (best)	Not checked yet
Toll-free numbers	✓ (best)	Not checked yet
Call recording	✓ (best)	Not checked yet
Mobile apps	✓ (best)	Not checked yet
Desk phone support	✓ (best)	Not checked yet
Specs
Conference limit	100 participants	Not checked yet
Our review
Pros	Combines cloud PBX, IVR, conferencing, messaging, fax, and collaboration Supports web, desktop, mobile, and compatible IP desk phones Connects with 300 integrations, including Microsoft 365 and Salesforce	Free plan includes caller ID, call notes, greetings, and call metrics Growth adds wait queues, voicemail, transfers, and call recording Web and mobile calling with IVR, routing automation, and business numbers
Cons	No free plan, with pricing starting at $25 per user per month Standard video conferences support up to 100 participants AI Assistant and AI Receptionist are limited to higher-tier plans	Calling usage is charged separately per minute Annual billing is shown for the published per-user plan prices Integrations focus on Freshworks products and marketplace apps
Our verdict	AT&T Office@Hand is a cloud-based unified communications service for small businesses, mid-market organizations, and enterprises. It brings business calling and routing together with multi-level auto attendant (IVR), audio and video… Read the review →	Freshcaller is Freshworks’ cloud contact center and business phone platform for support and sales teams. It combines browser-based and mobile calling with inbound routing, IVR, queues, voicemail, business numbers, call recording, and… Read the review →

Strengths and trade-offs

• AT&T Office@Hand — where it wins

  • Combines cloud PBX, IVR, conferencing, messaging, fax, and collaboration
  • Supports web, desktop, mobile, and compatible IP desk phones
  • Connects with 300 integrations, including Microsoft 365 and Salesforce

  Where it doesn't

  • No free plan, with pricing starting at $25 per user per month
  • Standard video conferences support up to 100 participants
  • AI Assistant and AI Receptionist are limited to higher-tier plans

• Freshcaller — where it wins

  • Free plan includes caller ID, call notes, greetings, and call metrics
  • Growth adds wait queues, voicemail, transfers, and call recording
  • Web and mobile calling with IVR, routing automation, and business numbers

  Where it doesn't

  • Calling usage is charged separately per minute
  • Annual billing is shown for the published per-user plan prices
  • Integrations focus on Freshworks products and marketplace apps

• AT&T Office@Hand9.1/10 · Paid

  A broad unified communications suite with cloud PBX, conferencing, messaging, and desk-phone support.

  Try AT&T Office@HandFull verdict →
• Freshcaller8.7/10 · Free plan · 14-day trial

  A free-to-start cloud phone system with routing and contact-center features across paid tiers.

  Visit FreshcallerFull verdict →