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Head-to-head · Voip Software

3CX vs Freshcaller

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score 3CX #2 in Voip Software 9.2/10 Free plan Free plan✓ 0 of 5 features Visit 3CX
Freshcaller #6 in Voip Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 0 of 5 features Visit Freshcaller

3CX leads on 0 checks, Freshcaller on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest score3CX · 9.2/10
  • Free planboth
  • Free trialonly Freshcaller

3CX scores higher on our rubric for voip software: 9.2 against 8.7 out of 10; our editors rank them #2 and #6.

3CX is the better fit for teams wanting flexible PBX deployment. Freshcaller is the better fit for teams wanting a free entry point and call-center basics.

  • 3CX fits best

    Teams wanting flexible PBX deployment

  • Freshcaller fits best

    Teams wanting a free entry point and call-center basics

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature 3CX 9.2/10 Visit ↗ Freshcaller 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #2 in Voip Software #6 in Voip Software
Best for Teams wanting flexible PBX deployment Teams wanting a free entry point and call-center basics
Pricing model Free plan + paid Free plan + paid
Starting price $300/yr $15/user/mo
Free plan ✓ ✓
Free trial — 14 days
Deployment Cloud, Self-hosted, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, iOS, Android
Support Community, Docs Email, Phone, Community, Docs
Integrations 10 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features 3CX 0/5 · Freshcaller 0/5
Local phone numbers Not checked yet Not checked yet
Toll-free numbers Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Desk phone support Not checked yet Not checked yet
Specs
Conference limit Not checked yet Not checked yet
Our review
Pros
  • Visual call-flow tools support advanced routing and multi-level menus
  • Cloud and self-hosted deployment options suit different environments
  • Free tier includes core telephony for up to 10 users and 4 calls
  • Free plan includes caller ID, call notes, greetings, and call metrics
  • Growth adds wait queues, voicemail, transfers, and call recording
  • Web and mobile calling with IVR, routing automation, and business numbers
Cons
  • Basic plan is limited to 8 simultaneous calls
  • Pro and AI plan pricing is not stated here
  • Support channels listed are community and documentation
  • Calling usage is charged separately per minute
  • Annual billing is shown for the published per-user plan prices
  • Integrations focus on Freshworks products and marketplace apps
Our verdict

3CX is an IP phone system and business communications platform for organizations that want calling, messaging, and contact-center functions under one system. It suits teams seeking a choice between cloud and self-hosted deployment, with…

Read the review →

Freshcaller is Freshworks’ cloud contact center and business phone platform for support and sales teams. It combines browser-based and mobile calling with inbound routing, IVR, queues, voicemail, business numbers, call recording, and…

Read the review →
  1. 3CXVoip Software 9.2Free plan
  2. FreshcallerVoip Software 8.7Free plan · 14-day trial

Strengths and trade-offs

  • 3CX — where it wins

    • Visual call-flow tools support advanced routing and multi-level menus
    • Cloud and self-hosted deployment options suit different environments
    • Free tier includes core telephony for up to 10 users and 4 calls

    Where it doesn't

    • Basic plan is limited to 8 simultaneous calls
    • Pro and AI plan pricing is not stated here
    • Support channels listed are community and documentation

  • Freshcaller — where it wins

    • Free plan includes caller ID, call notes, greetings, and call metrics
    • Growth adds wait queues, voicemail, transfers, and call recording
    • Web and mobile calling with IVR, routing automation, and business numbers

    Where it doesn't

    • Calling usage is charged separately per minute
    • Annual billing is shown for the published per-user plan prices
    • Integrations focus on Freshworks products and marketplace apps
  • 3CX9.2/10 · Free plan

    A flexible IP phone system with visual call routing, messaging, and a free tier.

    Visit 3CXFull verdict →
  • Freshcaller8.7/10 · Free plan · 14-day trial

    A free-to-start cloud phone system with routing and contact-center features across paid tiers.

    Visit FreshcallerFull verdict →

More comparisons

All voip software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update