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Head-to-head · Voip Software

Zoom Phone vs Freshcaller

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Zoom Phone #1 in Voip Software 9.3/10 Paid ✓ 0 of 5 features Visit Zoom Phone
Freshcaller #6 in Voip Software 8.7/10 Free plan · 14-day trial Free planFree trial✓ 0 of 5 features Visit Freshcaller

Zoom Phone leads on 1 check, Freshcaller on 1, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Phone · 9.3/10
  • Lowest starting priceZoom Phone · $10/user/mo
  • Free planonly Freshcaller
  • Free trialonly Freshcaller

Zoom Phone scores higher on our rubric for voip software: 9.3 against 8.7 out of 10; our editors rank them #1 and #6.

Freshcaller offers free plan; Zoom Phone doesn't. Zoom Phone is cheaper to start at $10/user/mo against $15/user/mo.

Zoom Phone is the better fit for businesses needing flexible cloud phone plans. Freshcaller is the better fit for teams wanting a free entry point and call-center basics.

  • Zoom Phone fits best

    Businesses needing flexible cloud phone plans

  • Freshcaller fits best

    Teams wanting a free entry point and call-center basics

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoom Phone 9.3/10 Visit ↗ Freshcaller 8.7/10 Visit ↗
At a glance
Editor score 9.3 8.7
Ranking #1 in Voip Software #6 in Voip Software
Best for Businesses needing flexible cloud phone plans Teams wanting a free entry point and call-center basics
Pricing model Paid Free plan + paid
Starting price $10/user/mo (best) $15/user/mo
Free plan — ✓ (best)
Free trial — 14 days
Deployment Cloud, Desktop, Mobile Cloud, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, iOS, Android
Support Phone, Community, Docs Email, Phone, Community, Docs
Compliance SOC 2, HIPAA SOC 2, ISO 27001
Integrations 7 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoom Phone 0/5 · Freshcaller 0/5
Local phone numbers Not checked yet Not checked yet
Toll-free numbers Not checked yet Not checked yet
Call recording Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Desk phone support Not checked yet Not checked yet
Specs
Conference limit Not checked yet Not checked yet
Our review
Pros
  • Includes auto attendants, call queues, and automatic call distribution
  • Supports desktop and mobile apps across major operating systems
  • Offers calling plans for North America and 40+ countries and territories
  • Free plan includes caller ID, call notes, greetings, and call metrics
  • Growth adds wait queues, voicemail, transfers, and call recording
  • Web and mobile calling with IVR, routing automation, and business numbers
Cons
  • There is no free plan
  • The $10 plan uses metered calling
  • Plan pricing varies by country, currency, calling plan, and bundle
  • Calling usage is charged separately per minute
  • Annual billing is shown for the published per-user plan prices
  • Integrations focus on Freshworks products and marketplace apps
Our verdict

Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, routing, voicemail, and administrative controls. Its feature set includes call recording, voicemail transcription,…

Read the review →

Freshcaller is Freshworks’ cloud contact center and business phone platform for support and sales teams. It combines browser-based and mobile calling with inbound routing, IVR, queues, voicemail, business numbers, call recording, and…

Read the review →
  1. Zoom PhoneVoip Software 9.3Paid
  2. FreshcallerVoip Software 8.7Free plan · 14-day trial

Strengths and trade-offs

  • Zoom Phone — where it wins

    • Includes auto attendants, call queues, and automatic call distribution
    • Supports desktop and mobile apps across major operating systems
    • Offers calling plans for North America and 40+ countries and territories

    Where it doesn't

    • There is no free plan
    • The $10 plan uses metered calling
    • Plan pricing varies by country, currency, calling plan, and bundle

  • Freshcaller — where it wins

    • Free plan includes caller ID, call notes, greetings, and call metrics
    • Growth adds wait queues, voicemail, transfers, and call recording
    • Web and mobile calling with IVR, routing automation, and business numbers

    Where it doesn't

    • Calling usage is charged separately per minute
    • Annual billing is shown for the published per-user plan prices
    • Integrations focus on Freshworks products and marketplace apps

More comparisons

All voip software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update